ServiceNow Test Engineer

• Develop, document, and execute test plans, test cases, test scripts, and test scenarios based on business requirements, user stories, and acceptance criteria




• Perform functional, system, integration, regression, and end-to-end testing across ServiceNow applications and workflows




• Validate ServiceNow configurations and functionality across ITSM, ITAM, ITOM, WSD, Employee Center Pro, SPM, IRM, and SecOps




• Develop, execute, and maintain automated test cases using ServiceNow Automated Test Framework (ATF)




• Identify, document, track, retest, and validate defects through resolution while partnering with development teams




• Support User Acceptance Testing by developing test scripts, coordinating testing activities, assisting business users, and documenting results




• Test workflows, Flow Designer flows, approvals, notifications, business rules, Service Catalog functionality, and other platform configurations




• Validate ServiceNow integrations, APIs, data imports, data transformations, and system interfaces




• Perform regression testing for enhancements, configurations, and releases




• Support testing across DEV, TEST/UAT, and production release cycles and provide test results for deployment readiness




• Participate in sprint planning, backlog refinement, daily stand-ups, sprint reviews, defect triage, and retrospectives




• Maintain traceability between requirements, user stories, acceptance criteria, test cases, defects, and test results




• Work closely with developers, business analysts, architects, product owners, business stakeholders, federal clients, and technical teams

Requirements

• 3+ years of experience working with and testing applications within the ServiceNow ecosystem




• Demonstrated experience with functional, regression, integration, system, and UAT testing




• Hands-on experience with ServiceNow Automated Test Framework (ATF) strongly preferred




• Experience working within Agile/Scrum delivery teams and testing functionality within sprint-based development cycles




• Working knowledge of ServiceNow workflows, Flow Designer, Service Catalog, Business Rules, integrations, APIs, and platform configurations




• Experience documenting and managing defects using tools such as Jira, Azure DevOps, or similar platforms




• Strong attention to detail with the ability to identify, troubleshoot, document, and communicate system issues




• Ability to work effectively with technical teams, business stakeholders, and federal clients




• Experience with ServiceNow modules: ITSM, WSD, ITAM, ITOM, Employee Center Pro, SPM, IRM, SecOps




• Bachelor’s degree (or equivalent experience) in Information Systems, Computer Science, Engineering, Business, or a related field




• U.S. Citizenship is required




• Active Public Trust clearance or the ability to obtain one




• ServiceNow Certified System Administrator (CSA) preferred




• ServiceNow testing/ATF training or certification is a plus

Demonstrates expertise in developing and executing test plans, cases, and scripts within the ServiceNow ecosystem, with a strong focus on functional, regression, and integration testing. Proficient in collaborating with technical teams and stakeholders to ensure quality assurance and deployment readiness.

Highest-signal resume keywords

• ServiceNow Automated Test Framework (ATF)




• Functional Testing




• Regression Testing




• Agile/Scrum Methodologies




• ServiceNow Modules: ITSM, ITAM, ITOM, WSD, Employee Center Pro, SPM, IRM, SecOps

Hard Skills

• Test Plans




• Test Cases




• Test Scripts




• Integration Testing




• User Acceptance Testing (UAT)




• Defect Management




• ServiceNow Workflows




• APIs




• Data Transformations




• System Interfaces

Soft Skills

• Attention to Detail




• Troubleshooting




• Communication




• Collaboration

Certifications & Qualifications

• ServiceNow Certified System Administrator (CSA)




• Public Trust Clearance

Industry Keywords

• IT Service Management (ITSM)




• IT Asset Management (ITAM)




• IT Operations Management (ITOM)




• Service Catalog




• Business Rules

Tools & Technologies

• Jira




• Azure DevOps




• ServiceNow