- The ServiceNow Shared Service Analyst is responsible for providing broad expertise and hands-on support to the People Services and Operations function and key stakeholders through ServiceNow.
- This role ensures optimization of the ServiceNow technology, including process workflows, case management and the portal experience.
- The incumbent collaborates with cross-functional partners and third-party vendors to support continuous process improvement, metrics and reporting, and special projects in support of Human Resources goals.
Requirements
- Ability to develop and continuously improve HR processes and procedures aligned to the new HRSSC delivery model.
- Ability to work independently and collaborate cross-functionally with strong work ethic to guide multiple projects and operations functions simultaneously.
- Demonstrates exceptional collaboration skills, ability to interact effectively with team members and employees across cultures and job levels.
- Attention to detail, elevated level of accuracy and exercises good judgment in written work and reports.
- Strong analytical, problem solving, critical thinking, organizational skills.
- Experience in system data management and in developing metrics and dashboards to evaluate data integrity and system effectiveness.
- Ability to handle ambiguity in a fast-paced environment with multiple concurrent tasks and changing priorities.
- Highly proficient with desktop software, including Microsoft Word, PowerPoint, and specifically Excel.
- Possesses in-depth knowledge of ServiceNow workflow, case, and portal management functionality.
- Experience in project management, planning, execution, monitoring, and controlling preferred.
- Bachelor’s degree in related field required.
- 2 years of experience required.
- ServiceNow certification highly preferred.
ATS Optimization Keywords
Hard Skills
- ServiceNow
- HR processes
- data management
- metrics development
- dashboards
- project management
- process workflows
- case management
- portal management
- analytical skills
Soft Skills
- collaboration
- problem solving
- critical thinking
- organizational skills
- attention to detail
- communication
- independence
- work ethic
- judgment
- adaptability
Certifications & Qualifications
- ServiceNow certification.
Industry Keywords
- HRSSC delivery model
- continuous process improvement
- metrics and reporting
- cross-functional collaboration
- stakeholder engagement
- data integrity
- system effectiveness
- fast-paced environment
- special projects
- employee interaction
Tools & Technologies
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
Shared Services Systems Analyst – ServiceNow Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
