- Serve as the first point of contact for our customers by phone, handling their questions and concerns
- Process customer inquiries via ticketing system, email, and telephone
- Assist users with questions about the software
- Handle general office organization and administrative tasks
- Document customer concerns and coordinate or clarify them with the Development and Account Management teams
- Schedule appointments
Requirements
- Experience in customer service or a comparable role
- Enjoy speaking on the phone and working with people
- Willingness to learn and become familiar with complex software
- Independent and structured approach to work
- Very good German language skills
- English language skills are an advantage
Core Competencies
Demonstrates strong customer service skills with the ability to handle inquiries via phone, email, and ticketing systems. Proficient in documenting customer concerns and coordinating with teams while maintaining a structured approach to work.
Highest-signal resume keywords
- Customer Service Experience
- German Language Skills
- Independent Work Approach
- Software Familiarity
- Communication Skills
ATS Optimization Keywords
Soft Skills
- Interpersonal Skills
- Organizational Skills
- Problem‑Solving Skills
Tools & Technologies
- Ticketing System
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Office Administrator, Customer Support in Siegburg Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
