- Take ownership of incidents from detection through resolution, coordinating with internal teams and clients as needed.
- Troubleshoot and resolve complex security, network, systems, and cloud-related issues within assigned areas of responsibility.
- Perform root cause analysis to identify underlying causes of incidents and recommend corrective actions.
- Serve as an escalation point for unresolved alerts and incidents within your primary technical domain.
- Mentor and support SNOC Engineer I team members by sharing knowledge and assisting with technical development.
- Create, update, and enhance operational documentation, including standard operating procedures, investigation guides, and knowledge base articles.
- Collaborate with project and engineering teams to support implementation and integration of new technologies.
- Identify recurring operational issues and recommend process improvements to enhance reliability, efficiency, and service quality.
- Support security and compliance initiatives by ensuring operational activities align with frameworks such as CMMC, SOC 2, and ISO 27001.
Requirements
- Associate's degree in Information Technology, Cybersecurity, or a related field; or equivalent combination of education and experience.
- 2+ years of experience in SOC, NOC, IT support, infrastructure operations, or related technical support environments.
- Solid understanding of common cyber threats and attack techniques, including phishing, malware, brute-force attacks, and lateral movement.
- Experience with incident response processes, alert triage, containment, escalation, and investigation workflows.
- Working knowledge of routers, switches, firewalls, VPNs, and core networking protocols.
- Experience administering and troubleshooting Windows and/or Linux environments.
- Familiarity with SIEM platforms, monitoring tools, alert management systems, or security operations technologies.
- Strong troubleshooting and analytical skills with the ability to independently resolve technical issues.
- Effective written and verbal communication skills, including incident documentation and technical reporting.
- Ability to prioritize and manage multiple activities in a fast-paced operational environment.
- Collaborative mindset with a commitment to continuous improvement and operational excellence.
- Experience in a multi-client or Managed Services Provider (MSP) environment is a plus.
Core Competencies
Demonstrates expertise in incident management, troubleshooting complex security and network issues, and supporting compliance initiatives aligned with frameworks such as CMMC, SOC 2, and ISO 27001. Proven ability to mentor team members and enhance operational documentation while driving process improvements for reliability and service quality.
Highest-signal resume keywords
- Incident Management
- Security Operations
- Root Cause Analysis
- Network Troubleshooting
- Compliance Frameworks
Hard Skills
- Incident Response Processes
- Cyber Threat Analysis
- Windows Administration
- Linux Administration
- Networking Protocols
- SIEM Platforms
- Alert Management SystemsTechnical Documentation
- Operational Procedures
- Process Improvement
Soft Skills
- Analytical Skills
- Effective Communication
- Collaboration
- Time Management
- Mentoring
Industry Keywords
- SOC
- NOC
- IT Support
- Infrastructure Operations
- Managed Services Provider
Tools & Technologies
- Firewalls
- VPNs
- Routers
- Switches
- Monitoring Tools
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SNOC Engineer II Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
