SOC Director, Cyber Fusion Center

• Oversee Avertium’s 24x7 Cyber Fusion Center.
• Manage stakeholder relationships and foster positive client connections.
• Act as an escalation point for client concerns.
• Manage the Cyber Fusion Center, service transition, and operational support.
• Work directly with clients to build and deliver world-class security services.
• Provide security expertise and thought leadership to clients and internal teams.
• Lead the 24x7 delivery team of SOC Analysts within Avertium’s Cyber Fusion Center in the US and Mexico.
• Streamline processes to align with and exceed customer expectations.
• Manage Cyber Fusion Center KPI metrics and deliver analyzed reports to leadership.
• Use metrics to drive decisions that enhance organizational capabilities and efficiency.
• Provide specialized support for customer management issues, security incidents, and ticket prioritization.
• Lead, organize, and train other “Elements” in managing security incidents and client escalations.
• Foster collaboration across Sales, Service Delivery, Engineering, and Professional Services teams.
• Collaborate with recruitment to maintain a strong talent pipeline.

Requirements

• Bachelor's Degree in Cyber Security, Information Technology, Computer Science or other relevant degree and/or equivalent work experience in a related field required.
• 5+ years leading customer service-oriented, multi-national teams.
• 5+ years professional experience working in a Managed Security Services Provider.
• Relevant certifications such as Security +, Network + and CISSP preferred.
• Effective problem-solving skills, eagerness to lead, and ability to excel in demanding environments.
• In-depth understanding of cybersecurity principles, technologies, and best practices.
• Experience with SIEM technology, such as MS Sentinel, AlienVault and LogRhythm.
• Experience within Microsoft Security Solutions preferred.
• Experience with security tools and technologies, such as IDS/IPS, DLP, and endpoint protection.
• Practical knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.).
• Experience with Linux and Windows in virtual environments.
• Experience with report writing and creating other relevant documentation.
• Knowledge of regulatory requirements and compliance standards (e.g., GDPR, HIPAA, PCI DSS).
• Excellent leadership, communication, and interpersonal skills.

Core Competencies

Demonstrates expertise in managing Cyber Fusion Centers and leading multi-national teams while delivering exceptional security services. Proficient in cybersecurity principles, technologies, and compliance standards, with a strong focus on stakeholder management and operational efficiency.

Highest-signal resume keywords

• Cybersecurity Principles
• Managed Security Services Provider Experience
• Leadership of Multi-National Teams
• SIEM Technology Experience
• Regulatory Compliance Knowledge

Hard Skills

• Cybersecurity
• SIEM Technology
• Report Writing
• Security Tools
• Linux
• Windows
• Incident Management
• KPI Metrics Management
• Operational Support
• Service Transition

Soft Skills

• Leadership
• Communication
• Interpersonal Skills
• Problem-Solving
• Collaboration

Certifications & Qualifications

• Security +
• Network +
• CISSP

Industry Keywords

• Cyber Fusion Center
• MITRE ATT&CK
• CIS
• NIST
• ISO
• PCI-DSS
• GDPR
• HIPAA

Tools & Technologies

• MS Sentinel
• AlienVault
• LogRhythm
• IDS/IPS
• DLP
• Endpoint Protection
• Microsoft Security Solutions