- Coordinate with multiple internal teams to provide Tier 1 support for complex cloud platforms
- Define and improve operational workflows, including runbooks, escalation paths, and support processes
- Triage and investigate root causes of customer issues and elevate as needed
- File bugs and report issues while working closely with the Site Reliability team
- Build tooling to improve the customer support process and visibility
- Develop a deep understanding of user workloads and use cases
- Partner with multiple internal teams to provide feedback to engineering teams and develop solutions
- Participate in an on-call rotation to support production systems
Requirements
- BS/MS degree in Computer science or related areas (or equivalent experience)
- 5+ yrs of experience with supporting distributed software systems, supporting end-user software platforms, and experience with Linux
- Experience with Kubernetes, AWS, Azure, OCI, and GCP
- Background of Infrastructure, Networking, Storage, and DevOps scripting/tooling
- Understanding of data storage technologies (databases, file, block, blob)
- Customer Service/Support Experience
- Willingness to work up and down the stack as well as across multiple teams
- Strong skills in troubleshooting and Communication
- Experience with MLOps workflows or ML infrastructure
- Familiarity with GPU workloads or distributed training systems
- SLURM or HPC previous experience
- Strong drive to work with internal customers and make them successful
- A drive to improve process with strong organizational skills
Core Competencies
Demonstrates expertise in supporting distributed software systems and cloud platforms, with a strong focus on troubleshooting, customer service, and operational workflow improvement. Proficient in collaborating across teams to enhance user experience and support processes.
Highest-signal resume keywords
- 5+ Years Experience Supporting Distributed Software Systems
- Experience With Kubernetes, AWS, Azure, OCI, And GCP
- Strong Skills In Troubleshooting And Communication
- Customer Service/Support Experience
- Understanding Of Data Storage Technologies
Hard Skills
- Linux
- DevOps Scripting/Tooling
- MLOps Workflows
- GPU Workloads
- SLURM
- HPC
- Operational Workflow Improvement
- Triage And Root Cause Analysis
- Bug Filing And Issue Reporting
- Building Tooling For Support Processes
Soft Skills
- Strong Organizational Skills
- Willingness To Collaborate Across Teams
- Drive To Improve Processes
Certifications & Qualifications
- BS/MS Degree In Computer Science Or Related Areas
Industry Keywords
- Cloud Platforms
- Customer Support
- Infrastructure
- Networking
- Storage
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Software Platform Support Engineer – GPU Cloud Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
