Solution Architect – Operate & Assist

• Develop solution architectures for Operate & Assist implementations based on client requirements
• Ensure technical consistency and feasibility before project launch
• Execute technical checklists systematically for each tool, including Operate Insights, Centrical, and Knowledge Base
• Ensure data flow between client systems and TP platforms, including EMA, covering data formats, interfaces, and data quality
• Connect BI/reporting systems, especially Power BI, to operational data sources
• Address data privacy and compliance requirements, including PII redaction, during data integration
• Own Operate & Assist implementations end-to‑end from solution design and data integration through Go-Live
• Manage stakeholder communication with client IT, internal QA, and operations teams
• Analyze and resolve technical issues involving translation tools and system integrations
• Coordinate with internal IT support, including ticket creation and triggering installations
• Collaborate with QA teams to ensure solution quality
• Identify automation and data analytics opportunities in operational processes
• Drive continuous development of technical standards for Operate & Assist implementations within the DSI team
• Create and maintain technical documentation covering architecture, data flows, and implementation checklists
• Share knowledge with the team and operations colleagues

Requirements

• Successfully completed degree in Computer Science, Business Informatics, or a comparable technical field
• At least 5 years of relevant professional experience as a Solution Architect, Data/Integration Engineer, Technical Project Manager, or in a similar role
• Proven track record implementing operational business technologies, such as QA, BI, reporting, or workforce automation systems
• Sound knowledge of data integration and system architecture, including APIs, data flows, and interfaces
• Solid expertise in Power BI, including reporting and data modeling
• Experience with workforce management, quality management, or AI-driven process solutions, such as knowledge bases and translation tools
• Structured project management and technical documentation skills
• Basic understanding of workflow automation tools such as n8n, Make, or Power Automate is a plus
• Experience in the Customer Experience (CX) environment is a plus
• Strong technical affinity with a structured, solution-oriented mindset
• Ability to communicate complex technical concepts clearly and effectively
• Self-driven work ethic and resilience under pressure during key project phases
• Team player with strong cross-functional communication skills bridging Client IT, QA, and Operations
• Fast learner able to quickly adapt to new technologies
• English C1 and German B2
• Updated CV and cover letter in English in PDF format

Core Competencies

Demonstrates expertise in solution architecture and data integration, with a strong focus on operational business technologies and compliance requirements. Proficient in Power BI and capable of managing end-to‑end implementations while ensuring technical consistency and stakeholder communication.

Highest-signal resume keywords

• Solution Architecture
• Data Integration
• Power BI Reporting
• Technical DocumentationStakeholder Communication

Hard Skills

• Data Integration
• System Architecture
• APIs
• Data Flows
• Power BI
• Workforce Management
• Quality Management
• Workflow Automation
• Technical Project Management
• Data Analytics

Soft Skills

• Cross-Functional Communication
• Solution-Oriented Mindset
• Self-Driven Work Ethic
• Resilience Under Pressure
• Team Player

Industry Keywords

• Customer Experience
• Data Privacy
• Compliance Requirements
• PII Redaction
• Operational Business Technologies

Tools & Technologies

• Operate Insights
• Centrical
• Knowledge Base
• EMA
• BI/Reporting Systems
• N8n
• Make
• Power Automate