- Own a portfolio of APAC enterprise customers as their primary technical point of contact
- Lead end-to-end implementations, including project plans, milestones, risk management, stakeholder coordination, configuration, testing, and launch readiness
- Build trusted relationships with senior customer stakeholders
- Translate business, security, and compliance requirements into scalable solutions
- Monitor customer health, usage, renewal risk, and expansion opportunities
- Partner with Customer Success to address risks proactively
- Configure and customize Drata, integrate customer systems, support data migrations, and troubleshoot complex technical issues
- Advise customers on integrations, APIs, cloud infrastructure, identity and access, development workflows, security tools, HR systems, and AI-enabled compliance workflows
- Deliver training, workshops, QBR technical insights, documentation, and self-service guidance
- Reduce engineering escalations by diagnosing issues, documenting platform behavior, and providing technical remediations
- Partner with Product and Engineering on UAT, bug reports, feature requests, customer use cases, and regional requirements
- Share APAC customer trends and best practices through enablement and technical documentation
- Start at 8:00 a.m. local time to support collaboration with North American teams
Requirements
- 8+ years of post-sales experience in a Solutions Architect, Technical Account Manager, Implementation Manager, Customer Success Engineer, or similar role in B2B SaaS
- Demonstrated success leading complex, end-to-end enterprise implementations
- Customer-facing experience with excellent written and verbal communication skills
- Comfortable presenting, training, and debugging with technical and executive audiences
- 5+ years in security, compliance, GRC, or a related field is preferred
- Hands-on experience with AI-powered tools or platforms, ideally applied to compliance or GRC workflows
- Experience with AWS, GCP, or Azure
- Experience with REST APIs and JSON
- Scripting or development experience with JavaScript, TypeScript, React, Python, Bash, Shell, or Unix
- Experience partnering with Sales, Sales Engineering, Customer Success, Product, Engineering, QA, and Security teams
- Based in, or able to work hours aligned with, the APAC region
- English fluency is required
- Familiarity with APAC regulatory, data residency, or market requirements is a plus
Core Competencies
Demonstrates expertise in leading complex enterprise implementations and managing customer relationships in a B2B SaaS environment. Proficient in translating business and compliance requirements into scalable technical solutions while ensuring customer success and satisfaction.
Highest-signal resume keywords
- 8+ Years Post-Sales Experience
- End-to-End Enterprise Implementations
- Experience with AWS, GCP, or Azure
- Hands-On Experience with AI-Powered Tools
- Customer-Facing Communication Skills
Hard Skills
- REST APIs
- JSON
- JavaScript
- TypeScript
- React
- Python
- Bash
- Shell
- Unix
- Security Compliance
Soft Skills
- Excellent Written Communication
- Excellent Verbal Communication
- Presentation Skills
- Training Skills
- Problem-Solving
Industry Keywords
- B2B SaaS
- GRC
- APAC Regulatory Requirements
- Data Residency
- Market Requirements
Tools & Technologies
- Drata
- Cloud Infrastructure
- HR Systems
- Security Tools
- AI-Enabled Compliance Workflows
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Solutions Architect – APAC Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
