• Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions following ServiceNow best practices
• Configure and optimize ServiceNow AIOps capabilities for business-critical applications and infrastructure
• Implement Event Management solutions, including alert ingestion, alert correlation, and noise reduction
• Develop and maintain integrations between ServiceNow and enterprise monitoring tools
• Build and enhance platform capabilities using JavaScript, Glide APIs, Flow Designer, and Integration Hub
• Collaborate with stakeholders to gather requirements and design effective ITOM solutions
• Configure and customize ServiceNow applications to meet business needs
• Perform integration testing and ensure high-quality solution delivery
• Troubleshoot and resolve application, integration, and platform-related issues
• Support platform upgrades, deployments, and continuous improvement initiatives
• Ensure adherence to ServiceNow development standards, governance, and security best practices
• Participate in design reviews, code reviews, and provide technical recommendations
Requirements
- 5.5+ years of experience
- Strong experience in ServiceNow AIOps, Event Management, and ITOM
- Hands-on experience designing, implementing, and maintaining ServiceNow AIOps solutions
- Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes
- Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
- Hands-on experience with ServiceNow Event Management and alert correlation capabilities
- Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds, Dynatrace, AppDynamics, or similar platforms
- Strong understanding of IT Operations Management (ITOM) processes and best practices
- Experience with REST and SOAP APIs for integrations
- Ability to translate business requirements into scalable technical solutions
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication and stakeholder management skills
- Bachelor's degree in Computer Science, Engineering, or a related field
- Bachelor's or master's degree in computer science, Information Technology, or a related field
- ServiceNow certifications in ITOM, Event Management, or AIOps are an added advantage
Core Competencies
Demonstrates expertise in designing, developing, and maintaining ServiceNow AIOps and Event Management solutions, with a strong focus on integration and optimization for business-critical applications. Proficient in translating business requirements into scalable technical solutions while ensuring adherence to best practices and governance standards.
Highest-signal resume keywords
- ServiceNow AIOps
- Event Management
- JavaScript Development
- Integration Hub
- IT Operations Management (ITOM)
ATS Optimization Keywords
Hard Skills
- ServiceNow AIOps
- Event Management
- JavaScript
- Glide APIs
- Flow Designer
- Integration Hub
- REST APIs
- SOAP APIs
- Business Rules
- Client Scripts
Soft Skills
- Analytical Skills
- Troubleshooting
- Problem-Solving
- Communication
- Stakeholder Management
Certifications & Qualifications
- ServiceNow ITOM Certification
- ServiceNow Event Management Certification
- ServiceNow AIOps Certification
Industry Keywords
- IT Operations Management (ITOM)
- Alert Correlation
- Integration Testing
- Continuous Improvement
- Governance
Tools & Technologies
- SolarWinds
- Dynatrace
- AppDynamics
- Enterprise Monitoring Tools
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Staff Engineer, ServiceNow – AI Ops & Event Management Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
