Supervisor, Adherence

• Assist the Manager, Adherence Success, in monitoring and measuring departmental operational flow
• Assign responsibilities to staff handling intake, medical-record processing and review, and inbound calls
• Ensure medical necessity review and inbound-call performance meet target metrics
• Oversee two to eight direct reports and manage day-to-day team activities
• Train, coach, evaluate, and hold staff accountable for standards, goals, and performance expectations
• Identify root causes and improve processes and systems
• Monitor quality audits and provide continuous feedback
• Develop employee and team goals aligned with organizational goals
• Manage department budget and expenses
• Prepare reports for departments and leadership
• Develop and maintain team Standard Operating Procedures
• Coordinate with other managers on payer billing compliance
• Identify regional issue trends and communicate education needs
• Perform monthly employee compliance audits
• Report team status and task completion to product-line leaders
• Provide timely coaching, evaluations, and performance goals
• Respond to patient needs and maintain patient confidentiality under HIPAA
• Complete compliance training and maintain compliance with AdaptHealth’s Compliance Program
• Select and hire qualified staff, onboard employees, and provide comprehensive training
• Establish annual departmental goals based on organizational strategy
• Support organizational performance and retention goals

Requirements

• High School diploma required
• Associate degree from an accredited college preferred
• Two (2) years relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training required
• Experience managing the listed tasks in a Medicare certified HME or health care environment that routinely bills insurance
• Leadership skills
• Ability to co-manage in a multi-site environment
• Independent thinker and decision maker
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication
• Excellent customer service skills
• Proficient computer skills and knowledge of Microsoft Office, specifically Excel
• Ability to prioritize and manage multiple projects
• Technical aptitude to understand data flow through systems and system interaction
• Ability to bend, stoop, stretch, stand, and sit for extended periods
• Ability to perform repetitive wrist, hand, and finger motions due to extensive computer use
• Ability to lift 30 pounds as needed
• Ability to communicate effectively with internal and external customers while demonstrating empathy, compassion, courtesy, and respect for privacy

Core Competencies

Demonstrates strong leadership and management capabilities in a healthcare administrative environment, with a focus on operational efficiency, compliance, and team performance. Proficient in analyzing data and improving processes while ensuring high standards of customer service and adherence to regulations.

Highest-signal resume keywords

• Healthcare Administration Experience
• Leadership Skills
• Analytical Problem-Solving
• Microsoft Excel Proficiency
• Compliance Training

Hard Skills

• Medical Terminology
• Claims Processing
• Billing Management
• Operational Flow Monitoring
• Quality Audits
• Performance Metrics
• Standard Operating Procedures Development
• Budget Management
• Employee Training
• Multi-Project Management

Soft Skills

• Excellent Communication
• Customer Service Skills
• Independent Decision Making
• Empathy and Compassion
• Attention to Detail

Industry Keywords

• Medicare Certified HME
• Insurance Billing Compliance
• Healthcare Environment
• Patient Confidentiality
• Compliance Program

Tools & Technologies

• Microsoft Office
• Data Flow Systems