Responsibilities
Logging, qualifying and triaging incoming tickets Independent, solution-oriented handling of 1st-level incidents Escalation of complex incidents to Systems Engineers Performing standard changes in the Service Desk & onsite support Maintenance and administration of user and computer accounts as well as access rights Communicating with users about the status of their requests On-site visits to support users Availability to users by phone and email in a shift rotation (Monday to Friday, 07:00–18:00) Requirements
Completed vocational training as an IT specialist (Informatiker EFZ) or equivalent professional experience as a career changer Professional experience as a Supporter, Support Engineer or Operations Engineer in 1st- and 2nd-level support – ideally at an IT service provider Broad IT knowledge, particularly in Microsoft environments Confident handling of Windows operating systems, Microsoft Office products, Microsoft 365 and standard software Knowledge of Windows Server, Active Directory, Exchange Server, Citrix and networking Native German speaker and good English skills Enjoyment of direct customer contact and a strong service orientation High resilience, flexibility and self-organization Sense of responsibility and reliability Valid driving licence (Category B)
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Logging, qualifying and triaging incoming tickets Independent, solution-oriented handling of 1st-level incidents Escalation of complex incidents to Systems Engineers Performing standard changes in the Service Desk & onsite support Maintenance and administration of user and computer accounts as well as access rights Communicating with users about the status of their requests On-site visits to support users Availability to users by phone and email in a shift rotation (Monday to Friday, 07:00–18:00) Requirements
Completed vocational training as an IT specialist (Informatiker EFZ) or equivalent professional experience as a career changer Professional experience as a Supporter, Support Engineer or Operations Engineer in 1st- and 2nd-level support – ideally at an IT service provider Broad IT knowledge, particularly in Microsoft environments Confident handling of Windows operating systems, Microsoft Office products, Microsoft 365 and standard software Knowledge of Windows Server, Active Directory, Exchange Server, Citrix and networking Native German speaker and good English skills Enjoyment of direct customer contact and a strong service orientation High resilience, flexibility and self-organization Sense of responsibility and reliability Valid driving licence (Category B)
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Support Engineer (80%–100%) – m/f Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
