- Configure phone systems for customers
- Independently handle support tickets of all complexity levels
- Find fast, sustainable solutions to technical issues
- Provide phone support to customers during peak periods and critical situations
- Work closely with the Development and Customer Success teams
- Share technical feedback gathered through customer interactions
- Contribute to customer satisfaction and product quality
Requirements
- Hands-on experience with phone systems
- Experience setting up and reconfiguring business telephony systems
- Experience with cloud phone systems (e.g., Placetel, Sipgate, 3CX, Starface) or on-premises systems (e.g., Auerswald, Agfeo, Telekom systems)
- Knowledge of SIP trunking, extensions, hunt groups, call forwarding, outside-line access, and codecs
- Systematic troubleshooting skills
- Ability to analyze logs, reproduce errors, and identify their root causes
- Clear, empathetic, and understandable verbal and written communication
- Fluent German language skills
- Ability to quickly familiarize yourself with unfamiliar phone system configurations
- Willingness to learn and a growth mindset
- Openness to feedback and new approaches to problem-solving
Core Competencies
Demonstrates hands-on experience with phone systems, including cloud and on-premises configurations, while effectively troubleshooting technical issues and providing exceptional customer support. Fluent in German, with strong communication skills and a commitment to continuous learning and improvement.
Highest-signal resume keywords
- Hands-On Experience With Phone Systems
- Cloud Phone Systems Configuration
- SIP Trunking Knowledge
- Systematic Troubleshooting Skills
- Fluent German Language Skills
Hard Skills
- Phone Systems Configuration
- Business Telephony Systems Setup
- SIP Trunking
- Call Forwarding
- Error Analysis
- Log Analysis
- Codec Knowledge
- Hunt Groups
- Extensions
- Outside-Line Access
Soft Skills
- Clear Communication
- Empathy
- Willingness To Learn
- Openness To Feedback
- Problem-Solving
Industry Keywords
- Technical Support
- Customer Satisfaction
- Product Quality
- Customer Success
- Support Tickets
Tools & Technologies
- Placetel
- Sipgate
- 3CX
- Starface
- Auerswald
- Agfeo
- Telekom Systems
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Support Engineer – Telephony Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
