- Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR equipment
- Dispatch notifications to CSE's and provide quality action plans
- Use remote diagnostics to troubleshoot and resolve technical issues
- Follow escalation process and communicate with HSC/QIB to drive solutions
- Travel to assist with on-site repair of customer equipment as required, internationally at times, including Canada and Latin America
- Provide feedback to the factory regarding system performance
- Provide product support remotely or on-site
- Share expert advice, training, and technical assistance to support staff and train lower-level employees
- Demonstrate leading-edge or extensive knowledge in a technical specialty
- Monitor ongoing field actions and manage the escalation process to ensure customer satisfaction and business outcomes
Requirements
- Associates degree or 2 years of vocational technical training required
- More than 8 years’ experience working on MR systems
- Ability to troubleshoot and fix problems remotely using Siemens Remote Services
- Good communication skills
- Shift is Friday through Monday 0930 - 2030 - 10 hours per day
- A successful candidate must be able to work with controlled technology in accordance with US export control law
Core Competencies
Demonstrates extensive knowledge in Siemens MR systems and remote diagnostics, providing technical support and training to customers and staff. Capable of troubleshooting issues remotely and managing escalations to ensure customer satisfaction and compliance with US export control laws.
Highest-signal resume keywords
- Siemens MR Systems Expertise
- Remote Diagnostics Troubleshooting
- Technical Support and Training
- Customer Communication Skills
- US Export Control Compliance
ATS Optimization Keywords
Hard Skills
- Technical Support
- Troubleshooting
- Remote Diagnostics
- Quality Action Plans
- Field Action Monitoring
- On-Site Repair
- Escalation Process Management
- System Performance Feedback
- Controlled Technology Compliance
- Vocational Technical Training
Soft Skills
- Good Communication Skills
Certifications & Qualifications
- Associates Degree
Industry Keywords
- MR Equipment
- Customer Service Engineers
- Technical Assistance
- International Travel
- Customer Satisfaction
Tools & Technologies
- Siemens Remote Services
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Support Specialist 3 – Magnetic Resonance Arbeitgeber: Jobtailor
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