SVP, Client Services – Market Access

• Serve as the senior client partner and internal business lead across assigned Market Access accounts.




• Build trusted relationships with senior client stakeholders across Market Access, marketing, trade, patient services, reimbursement, HEOR, medical, and commercial functions.




• Establish account vision and strategic direction, aligning client objectives, agency recommendations, team priorities, and commercial goals.




• Translate client feedback into actionable direction for internal teams.




• Anticipate client needs, identify risks, and proactively recommend solutions.




• Lead senior client meetings, strategic workshops, annual planning sessions, business reviews, and executive presentations.




• Monitor client satisfaction and strengthen relationships.




• Provide senior strategic counsel across the Market Access landscape.




• Guide Market Access strategies connecting brand objectives with access decision-makers and stakeholders.




• Lead cross-functional account teams and create alignment across disciplines.




• Resolve resource challenges, conflicting priorities, capability gaps, and internal barriers.




• Own account growth strategies and expand client relationships.




• Lead or contribute to RFP responses, strategic recommendations, capabilities presentations, pitch development, and finalist presentations.




• Represent RevHealth as a Market Access leader in client, prospect, and industry settings.




• Own the financial health and performance of assigned accounts.




• Develop scopes, staffing plans, budgets, forecasts, and revenue projections with Finance, Project Management, and agency leadership.




• Manage scopes of work, financial and operational risks, forecasting, budget reconciliation, resource planning, and scope management.




• Lead, motivate, and develop a high-performing Client Services team.




• Coach team members on strategic thinking, client leadership, financial management, communication, delegation, judgment, and business acumen.

Requirements

• 12+ years of experience in pharmaceutical, biotechnology, healthcare agency, consulting, or a related industry.




• Significant experience leading Market Access accounts, engagements, brands, or commercialization initiatives.




• Deep understanding of pharmaceutical commercialization, coverage, reimbursement, formulary decision-making, patient access, and healthcare delivery dynamics.




• Experience leading large, complex, and financially significant client relationships and serving as a trusted advisor to senior stakeholders.




• Demonstrated ability to lead multidisciplinary teams, influence across functions and levels, align differing perspectives, and move teams from discussion to decision and action.




• Strong financial and operational management skills, including scoping, forecasting, staffing, profitability management, and contract oversight.




• Experience working within pharmaceutical regulatory and medical/legal review environments.




• Strong executive communication, presentation, facilitation, writing, and interpersonal skills, with the ability to navigate ambiguity, competing priorities, organizational change, and complex stakeholder environments.




• Demonstrated people leadership, including coaching, delegation, feedback, performance management, and talent development.

Core Competencies

Demonstrates extensive expertise in Market Access strategies, client relationship management, and financial oversight within the pharmaceutical and healthcare sectors. Proven ability to lead cross-functional teams, drive account growth, and provide strategic counsel to senior stakeholders.

Highest-signal resume keywords

• Market Access Leadership




• Pharmaceutical Commercialization




• Financial Management




• Client Relationship Management




• Cross-Functional Team Leadership

Hard Skills

• Market Access Strategies




• Financial Forecasting




• Budget Management




• Contract Oversight




• Scoping




• Reimbursement Dynamics




• Patient Access




• Formulary Decision-Making




• Healthcare Delivery




• Pharmaceutical Regulatory Compliance

Soft Skills

• Executive Communication




• Interpersonal Skills




• Strategic Thinking




• Coaching




• Facilitation

Industry Keywords

• Pharmaceutical




• Biotechnology




• Healthcare Agency




• Consulting




• Client Services




• Engagement Management




• Stakeholder Management




• Commercial Goals




• Client Satisfaction




• Team Development