SVP, Email Product Area

• Own the vision, strategy, priorities, investment choices, and operating rhythm for Mailgun across Send, Optimize, Validate, Inspect, related platform capabilities, and the Email on Acid transition
• Build and develop high-performing product, engineering, and platform teams with clear ownership, execution discipline, technical excellence, and customer focus
• Balance growth, platform modernization, reliability, security, scalability, technical debt, and delivery predictability
• Build and execute the product, technical, commercial, and go-to-market plan to make Sinch Email, powered by Mailgun, a first-class offering in Sinch Build
• Own revenue growth, gross profit, margin, pricing and packaging, product-led growth, customer adoption, retention, expansion, and enterprise growth
• Strengthen Mailgun’s position as an API-first email platform for reliable delivery, validation, quality assurance, deliverability intelligence, observability, and optimization at scale
• Create a cohesive customer experience across sending, deliverability, testing, analytics, onboarding, account management, billing, support, and cross-product workflows
• Partner with sales, marketing, customer success, partnerships, finance, operations, and regional teams on positioning, conversion, pipeline, strategic accounts, expansion, and retention
• Ensure architecture, security, reliability, data governance, compliance, deliverability operations, and operational discipline support global enterprise customers and high-volume senders
• Expand the ecosystem through developer channels, MarTech integrations, marketplaces, embedded product motions, strategic partnerships, and native Sinch integrations
• Establish and manage operating metrics across acquisition, activation, conversion, usage, deliverability, retention, expansion, customer satisfaction, reliability, cost, and unit economics

Requirements

• 12–15+ years across product management, engineering leadership, and business leadership, with meaningful time in senior executive roles
• Experience leading both product and engineering teams, with accountability for full product delivery from strategy through execution, operations, and product performance
• Track record scaling SaaS, API-first, developer platform, or communications products across self-service, product-led growth, enterprise sales, and partner-led motions
• Strong commercial acumen, including P&L ownership, pricing and packaging, gross margin improvement, portfolio investment decisions, and resource trade-offs
• Deep customer orientation and strong instincts for developer experience, onboarding, activation, deliverability, reliability, retention, and expansion
• Experience operating in complex, global, cross-functional environments with distributed teams and multiple regional go-to-market motions
• Excellent executive communication skills, with ability to align senior stakeholders, represent Sinch with strategic customers and partners, and clarify complex trade-offs
• Proven ability to lead through change while maintaining urgency, clarity, accountability, and team health
• Nice to have, but not required: background in email infrastructure, deliverability, email marketing, CPaaS, customer engagement, developer platforms, MarTech, or adjacent SaaS markets
• Nice to have, but not required: experience leading branded portfolios through integration, modernization, consolidation, or migration
• Nice to have, but not required: experience with AI-enabled analytics, automation, recommendations, observability, or performance optimization products
• Nice to have, but not required: experience building ecosystem, marketplace, partner, or embedded product motions
• MBA or equivalent business leadership experience is nice to have, but not required

Core Competencies

Demonstrates extensive experience in product management and engineering leadership, with a strong focus on SaaS, API-first platforms, and commercial acumen. Proven ability to drive revenue growth, customer retention, and operational excellence in complex, global environments.

Highest-signal resume keywords

• Product Management
• Engineering Leadership
• SaaS Scaling
• P&L Ownership
• Executive Communication

Hard Skills

• Product Delivery
• Technical Excellence
• Customer Focus
• Data Governance
• Compliance
• Operational Discipline
• Revenue Growth
• Pricing and Packaging
• Portfolio Investment
• Developer Experience

Soft Skills

• Team Leadership
• Change Management
• Stakeholder Alignment
• Clarity and Accountability
• Customer Orientation

Certifications & Qualifications

• MBA

Industry Keywords

• Email Marketing
• Deliverability
• Product-Led Growth
• Enterprise Sales
• Strategic Partnerships

Tools & Technologies

• Email Infrastructure
• CPaaS
• MarTech
• Analytics
• Automation