System Engineer, Customer Services

Responsibilities

• 1st, 2nd & 3rd level support – You handle requests by phone, remote connection or ticketing system and deliver fast, sustainable solutions.
• Troubleshooting – Hardware, software, network or printers: you identify the fault and get the system back in sync.
• Monitoring & performance – You detect disruptions early and keep our customers’ environments running before issues become critical.
• Customer contact – your solo: clear, friendly communication directly with our customers and users.
• Service quality & SLAs – your beat is reliability: you deliver on your promises and provide top-quality service.
• Documentation & knowledge transfer – what you play stays in the songbook: you document solutions for the team, customers and long-term use.
• Band spirit – collaboration, open communication and mutual respect are our backstage pass.

Requirements

• Completed IT apprenticeship
• Several years of experience in an IT service environment (system house, service provider) required
• Very good knowledge of Microsoft server/client applications as well as Windows, mac OS or Linux
• Experience with networks, hardware and common applications
• Enjoy direct customer contact and the ability to explain complex IT clearly
• Language skills: German and English fluent; French is a plus
• Driving license category B
• Resilience, team spirit and the ability to handle multiple customer requests simultaneously
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