Team Lead, Hospital Implementation

• You take end-to-end responsibility for hospital implementations and manage timelines, dependencies, risks and quality standards – including the further development of governance, processes and delivery structures.
• You analyze clinical processes and develop training, change and rollout concepts to sustainably implement our solutions in hospitals.
• You manage key stakeholders on the client side (e.g., executive management, IT, medical leadership) and ensure clear communication as well as professional escalation management.
• You lead and develop our implementation and onboarding team with a focus on performance, quality and scaling.
• You bring an AI-native mindset: you think about processes from the outcome, use AI as a natural work tool, and enable your team to set new implementation standards faster, smarter and more data-driven.
• You ensure close cross-functional alignment with Sales, Integration/IOP, Product, Support and Customer Success – from handover to stabilization.
• You further develop our rollout governance and delivery structures (standards, templates, capacity planning, milestone tracking).
• You coordinate technical interface topics together with Integration/IOP (e.g., APIs, tests, go-lives) as well as tickets and backlogs.

Requirements

• You have at least 5 years of experience in implementation, customer delivery or project management – ideally in SaaS, HealthTech or similarly complex environments with multi-stage customer projects.
• You have several years of leadership experience and have successfully led, coached and developed teams.
• You have experience in healthcare, ideally in the hospital setting, and understand clinical processes and structures.
• You have a strong command of project management and confidently manage scope, timelines, risks and escalations.
• You are experienced in stakeholder management, e.g., at clinic and C-level, and are comfortable liaising with executive management, IT and medical decision-makers.
• You have strong process and methodological skills (standards, templates, quality gates) and work data-driven with tracking and reporting.
• You like taking ownership for end-to-end delivery, work in a structured way and can confidently prioritize in complex, parallel projects.

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• You combine clear communication, assertiveness and team orientation – also in challenging situations and during escalations.
• You are willing to be on-site at hospitals regularly and actively get involved in customer workflows (currently approx. 40%, expected to decrease over time).
• You have very good German skills (C1/C2) and good English skills, as well as strong written communication.

Core Competencies

Demonstrates expertise in end-to-end hospital implementations, project management, and stakeholder engagement, with a strong focus on quality standards and data-driven processes. Proficient in leading teams and developing governance structures to enhance operational efficiency in healthcare settings.

Highest-signal resume keywords

• Implementation Management
• Stakeholder Management
• Project Management
• Healthcare Experience
• Leadership Experience

Hard Skills

• Project Management
• Process Development
• Data-Driven Decision Making
• Quality Standards
• Change Management
• Training Development
• Governance Structures
• Risk Management
• API Coordination
• Milestone Tracking

Soft Skills

• Clear Communication
• Team Orientation
• Assertiveness
• Problem Solving
• Escalation Management

Industry Keywords

• HealthTech
• SaaS
• Clinical Processes
• Hospital Setting
• Customer Delivery
• Executive Management
• IT Management
• Multi-Stage Projects
• Stakeholder Engagement
• Onboarding