- Lead and support the professional and disciplinary development of the onsite IT team
- Ensure stable, secure, and high-performing IT operations across the sites
- Take escalation ownership for critical incidents
- Plan and manage team capacity, shift schedules, and coverage arrangements
- Continuously improve technical incident resolution, processes, and standards
- Coordinate with the Service Desk and ensure smooth handover processes
- Ensure seamless onboarding, offboarding, and asset management processes
- Support the implementation of new systems, rollouts, and IT projects at the sites
- Collaborate with IT Security, network teams, and external service providers
Requirements
- Degree, vocational training, or equivalent qualification in computer science, IT systems administration, or a related field
- Several years of experience in IT support or systems administration
- Proven professional and disciplinary leadership experience in an IT environment
- Strong knowledge of Windows client administration; macOS experience is a plus, as well as Active Directory and Microsoft 365
- Experience working with hardware and peripheral devices, along with diagnosing client and network issues
- Basic knowledge of common networking technologies, such as LAN, WLAN, and VPN, and an understanding of IT security concepts
- Experience operating and administering virtualization environments, such as VMware ESXi, and backup solutions, such as Veeam
- Experience working with ticketing systems, monitoring tools, and documentation platforms
- Excellent communication skills in German and English
- Experience in rollout or project environments, as well as in a manufacturing company, is a plus
Core Competencies
Demonstrates strong leadership in IT team development and management, ensuring high-performing IT operations and effective incident resolution. Proficient in Windows client administration, virtualization environments, and IT security concepts, with excellent communication skills in both German and English.
Highest-signal resume keywords
- IT Team Leadership
- Windows Client Administration
- Virtualization Administration
- Incident Management
- Bilingual Communication
Hard Skills
- IT Support
- Systems Administration
- Active Directory
- Microsoft 365
- Networking Technologies
- VMware ESXi
- Veeam Backup Solutions
- Ticketing Systems
- Monitoring Tools
- Documentation Platforms
Soft Skills
- Communication Skills
- Team Collaboration
- Problem-Solving
Industry Keywords
- Manufacturing Environment
- Project Rollout
- Technical Incident Resolution
Tools & Technologies
- Service Desk
- IT Security Tools
- Hardware Devices
- Peripheral Devices
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Team Lead, Onsite IT Operations Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
