- Own post-sales customer relationships as the main point of contact and technical advisor
- Strategize with Account Executives on upsells, renewals, and expansions
- Build customer relationships and align executives with Champions
- Conduct Quarterly Business Reviews with strategic customers
- Build measurable customer success plans
- Lead technical onboarding for new enterprise customers through full integration
- Configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
- Build onboarding playbooks, scripts, and automations
- Investigate and resolve integration, configuration, and compatibility issues
- Respond to customer issues in dedicated Slack channels
- Use logs and telemetry to identify root causes and document fixes
- Escalate issues to Engineering and follow through to resolution
- Conduct discovery conversations, architecture reviews, and security posture assessments
- Deliver workshops, office hours, and deep-dives to drive adoption
- Bring technical feedback and field intelligence to Product and Engineering
- Contribute documentation and internal tooling to scale the Technical Success practice
Requirements
- 3 years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
- 1+ years as the dedicated point of contact for customers, with emphasis on quarterly health checks and success
- Background in Application Security, DevSecOps, package managers, open-source ecosystems, Linux systems administration, networking, firewalls, or Docker
- Experience with developer tooling and CI/CD platforms such as GitHub Actions, Jenkins, or CircleCI
- Ability to read and reason about JavaScript, Python, and TypeScript code
- Familiarity with APIs, webhooks, and SaaS integration patterns
- Hands-on experience with package managers
- Comfort troubleshooting in production environments alongside engineering teams
- Clear written and verbal communication with developers, security practitioners, and executives
- Willingness to travel for customer and company meetings as needed
Core Competencies
Demonstrates expertise in managing post-sales customer relationships and technical onboarding, with a strong focus on customer success and integration within CI/CD environments. Proficient in troubleshooting and resolving technical issues while effectively communicating with diverse stakeholders.
Highest-signal resume keywords
- Technical Customer-Facing Role
- Application Security
- CI/CD Platforms
- JavaScript, Python, TypeScript
- Clear Communication
Hard Skills
- Technical Onboarding
- Integration Troubleshooting
- Configuration Management
- SaaS Integration Patterns
- Package Managers
- Application Security
- CI/CD Systems
- JavaScript
- Python
- TypeScript
Soft Skills
- Customer Relationship Management
- Clear Communication
- Problem Solving
- Collaboration
- Adaptability
Industry Keywords
- DevSecOps
- Open-Source Ecosystems
- Linux Systems Administration
- Networking
- Firewalls
- Technical Success
Tools & Technologies
- GitHub Actions
- Jenkins
- CircleCI
- Slack
- Internal Tooling
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Technical Account Manager, Commercial Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
