Responsibilities
- Handle incoming requests in English from partners and users regarding bookings, fraud and technical issues with efficiency and accuracy via our different support channels (email, live chat and phone.)
- Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.
- Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.
Requirements
- Customer Service Experience: solid experience in Customer Service, ideally including technical support; familiarity with Live Chat and Phone support is a plus.
- Group Booking Coordination: hands‑on experience managing group bookings, including coordinating, quoting, and organizing travel requests for retailers from initial inquiry through confirmation and post‑booking changes.
- Technical Troubleshooting & Data Analysis: comfortable investigating technical issues by searching and interpreting logs, reading API request/response data, and writing SQL queries to independently answer partner questions and troubleshoot problems.
- Relationship Building & Communication: strong networking mindset with excellent collaboration and communication skills to build and maintain lasting partner relationships.
- Languages: fluent in English; German or Italian is considered a plus.
- Organization & Prioritization: highly organized and structured, with the ability to manage multiple initiatives, adapt to shifting priorities, and meet deadlines while maintaining attention to detail.
Technical Customer Support Agent Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
