- Provide customer support by phone, through digital channels, and on-site when required
- Write and translate support articles, product guides, and technical documentation
- Create, update, and translate training materials
- Work closely with Marketing, Sales, and the Customer Success team
- Actively contribute to the ongoing development of Tekla Structures and Trimble Connect in collaboration with Product Development
- Resolve complex technical issues for stakeholders in the construction industry
- Support contractors and engineering firms in implementing challenging construction projects
Requirements
- Degree in Civil Engineering or Architecture, or an equivalent qualification or professional experience, for example as a drafter, structural engineer, technician, or technical systems planner
- Practical knowledge of structural engineering and construction
- Experience with Tekla Structures or other CAD solutions is an advantage
- Very good written and spoken German
- Good command of English
- Excellent communication skills and the ability to express yourself clearly when dealing directly with customers
- Self-motivated, proactive, and service-oriented approach to work
- Strong team spirit and the ability to remain calm and solution-oriented, even in dynamic situations
- Willingness to provide on-site customer support when required
Core Competencies
Demonstrates expertise in customer support within the construction industry, with strong capabilities in technical documentation, training material creation, and collaboration with cross-functional teams. Proficient in structural engineering principles and familiar with Tekla Structures and CAD solutions, alongside excellent communication skills in both German and English.
Highest-signal resume keywords
- Degree In Civil Engineering
- Practical Knowledge Of Structural Engineering
- Experience With Tekla Structures
- Very Good Written And Spoken German
- Excellent Communication Skills
ATS Optimization Keywords
Hard Skills
- Technical Documentation
- Training Material Creation
- Customer Support
- Problem Resolution
- Construction Project Support
Soft Skills
- Self-Motivated
- Proactive
- Service-Oriented
- Strong Team Spirit
- Solution-Oriented
Industry Keywords
- Construction Industry
- Stakeholder Engagement
- Engineering Firms
- Contractors
Tools & Technologies
- Tekla Structures
- CAD Solutions
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Technical Customer Support – Trimble Tekla Structures Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
