Technical Manager – Implementations, Delivery

Responsibilities

• Lead and manage Technical Implementation Leads and Software Developers delivering customer‑facing healthcare interoperability implementations and strategic customer initiatives.
• Provide hands‑on technical leadership across discovery, solution design, estimation, implementation planning, troubleshooting, testing, deployment, and operational readiness activities.
• Lead technical implementation delivery across multiple concurrent customer projects while ensuring delivery quality, scalability, maintainability, and alignment with customer expectations.
• Provide hands‑on technical guidance for HL7 FHIR, HL7 v2, CDA/CCDA, REST APIs, data mapping, SQL, validation, integration workflows, troubleshooting, and implementation best practices.
• Participate in customer‑facing technical discussions, escalations, root cause analysis, mitigation planning, writing executive summaries, and implementation troubleshooting activities.
• Collaborate closely with Product, QA, Cloud Ops, Support, Architecture, Agile Leads, and Customer Success teams to deliver scalable and supportable customer solutions.
• Develop and maintain reusable implementation assets including buildbooks, implementation playbooks, troubleshooting guides, reference architectures, and solution/problem pattern libraries.
• Identify recurring implementation challenges, operational gaps, customer pain points, and technical risks and translate them into actionable process improvements, feature requests, and bug reports.
• Drive implementation quality through technical reviews, implementation standards, testing practices, peer mentorship, and reduction of delivery defects and rework.
• Mentor, guide, and support Technical Implementation Leads and Software Developers through technical coaching, prioritization guidance, workload management, and professional development.
• Ensure implementation work is properly documented through Jira, technical documentation, testing evidence, operational handover materials, and implementation standards.
• Research, evaluate, and recommend technologies, implementation patterns, and operational improvements for new and existing customer solutions and platform capabilities.

Requirements

• 8+ years of experience in software development, technical implementations, healthcare interoperability, clinical informatics, or equivalent senior‑level technical delivery experience, combined with 3+ years of experience managing and/or leading technical resources.
• Expertise in Kubernetes, Docker, cloud‑native environments, distributed systems, monitoring, event‑driven architectures, healthcare platform deployments, and cloud implementation practices.
• Demonstrated experience troubleshooting customer‑facing implementation, integration, data ingestion, scalability, performance, infrastructure, and operational issues in complex enterprise environments.
• Experience working with relational and/or distributed database technologies such as Postgre SQL, SQL Server, Oracle, Mongo DB, or similar enterprise data platforms.
• Strong understanding of software development and implementation lifecycle management including solution design, estimation, APIs, HL7 FHIR, HL7 v2, code reviews, source control management, build processes, testing, deployment coordination, and versioning.
• Strong healthcare domain experience including payer, provider, interoperability, terminology, CMS, or regulatory healthcare implementation programs.
• Excellent written, verbal, interpersonal, organizational, and stakeholder management skills.
• Ability to communicate effectively with both technical and non‑technical stakeholders, including participation in customer‑facing technical discussions and escalations.
• Post‑secondary education in informatics, computer science, engineering, or a related technical field and/or equivalent practical experience preferred.
• ATS Optimization Keywords
• Hard Skills
• HL7 FHIR
• CDA/CCDA
• REST APIs
• SQL
• Kubernetes
• Docker
• Postgre SQL
• SQL Server
• Oracle
• Soft Skills
• technical leadership
• mentorship
• stakeholder management
• communication
• organizational skills
• problem‑solving
• collaboration
• technical coaching
• prioritization
• workload management
• Industry Keywords
• healthcare interoperability
• clinical informatics
• enterprise environments
• implementation lifecycle management
• regulatory healthcare
• payer
• provider
• data ingestion
• scalability
• performance
• Tools & Technologies
• Jira
• cloud‑native environments
• distributed systems
• monitoring tools
• event‑driven architectures
• healthcare platforms
• implementation playbooks
• troubleshooting guides
• reference architectures
• solution/problem pattern libraries
• #J-18808-Ljbffr