Lead discovery sessions to map agency operational processes against Motorola Solutions’ cloud portfolio
Evaluate current agency workflows and user readiness
Translate operational needs into system configuration strategies
Mentor agency-designated system administrators on system settings, user permissions, and workflow setups
Translate backend dependencies, platform settings, and integration capabilities into workflow-aligned concepts
Guide agencies in configuring and tailoring software for public safety operations
Ensure business logic, data inputs, and system rules are configured accurately before end-user rollout
Partner with Provisioning, Engineering, Support, Customer Success, and Sales to resolve technical and workflow roadblocks
Provide technical clarity to support long-term platform health and customer success
Requirements
- High School diploma
- Bachelor's Degree is preferred in a relevant field such as Public Safety, Information Technology, Business, or Communications
- 3+ years of experience in Public Safety, Business Analysis, Field Service, CAD (Computer Aided Dispatch), Records Management Systems (RMS), and/or Jail Applications
- Prior experience with Motorola Solutions products, particularly the CommandCentral suite
- General understanding of networking, PC environments, and Operating Systems for software configuration and troubleshooting
- Knowledge of cloud computing and software preferred
- Ability to build strong relationships with internal teams and external customer stakeholders
- Deep knowledge of the strategic, tactical, and operational needs of Public Safety Agencies
- Proven ability to evaluate complex business processes and solve configuration roadblocks
- Ability to present findings to agency leadership
- Must be able to travel 25% of the time throughout the U.S.
- Ability to work in high-security areas governed by the US Department of Justice’s CJIS Security Policy
- Must successfully pass a stringent fingerprint background check
- Legal authorization to work in the U.S. indefinitely is required
- Employer work permit sponsorship is not available
Core Competencies
Demonstrates expertise in Public Safety operations, with a strong focus on system configuration strategies and workflow optimization. Proven ability to mentor and guide teams in utilizing Motorola Solutions products effectively while ensuring compliance with security policies.
Highest-signal resume keywords
- Public Safety Experience
- Motorola Solutions CommandCentral Suite
- Business Analysis
- Cloud Computing Knowledge
- Configuration Troubleshooting
ATS Optimization Keywords
Hard Skills
- System Configuration
- Workflow Setup
- Business Process Evaluation
- Data Input Management
- User Permissions Management
- CAD (Computer Aided Dispatch)
- Records Management Systems (RMS)
- Jail Applications
- Networking Knowledge
- Operating Systems Understanding
Soft Skills
- Relationship Building
- Presentation Skills
- Mentoring
Industry Keywords
- Public Safety Agencies
- CJIS Security Policy
- Technical Clarity
- Customer Success
- Field Service
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Technical Success Advocate Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
