Responsibilities
Helping customers with technical questions about the solution and how it integrates into their environment Responding to customer support queries Deliver high-quality support services to our customers Independent and efficient ownership of support queues Take full ownership and control of a support case without supervision while continuously improving the level of support to maintain customer satisfaction Recommend solutions to improve efficiency and productivity Requirements
Tech-savvy personality who is excited by new technology Experience in the field of technology, unified communications and cloud solutions is a plus Minimum 1 year experience in enterprise support, preferably at Level 2 Customer focused Specialist-Role- within a SaaS organization is a great plus Ability to understand customers with their urgent needs and guide them accordingly through the issue in a solution-oriented manner Customer-focused mindset, able to listen to customer or partner problems and understand the impact issues can have on them Very nice to have is MS-Teams fundamentals Fluent- very good English (written and spoken) and (Swiss)- German native level- mandatory Passion for solving problems Self-driven, person who takes responsibility Experience with communications platforms, such as Microsoft Teams is a big plus but not mandatory Ability to work independently as well as collaboratively while learning technical concepts rapidly and proactively Positive attitude and ability to collaborate in a team-oriented environment Excellent communication skills to both technical and non-technical stakeholders Hard Skills
enterprise support Level 2 support cloud solutions unified communications problem-solving Soft Skills
customer-focused mindset ability to listen solution-oriented self-driven responsibility collaborative positive attitude excellent communication skills
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Helping customers with technical questions about the solution and how it integrates into their environment Responding to customer support queries Deliver high-quality support services to our customers Independent and efficient ownership of support queues Take full ownership and control of a support case without supervision while continuously improving the level of support to maintain customer satisfaction Recommend solutions to improve efficiency and productivity Requirements
Tech-savvy personality who is excited by new technology Experience in the field of technology, unified communications and cloud solutions is a plus Minimum 1 year experience in enterprise support, preferably at Level 2 Customer focused Specialist-Role- within a SaaS organization is a great plus Ability to understand customers with their urgent needs and guide them accordingly through the issue in a solution-oriented manner Customer-focused mindset, able to listen to customer or partner problems and understand the impact issues can have on them Very nice to have is MS-Teams fundamentals Fluent- very good English (written and spoken) and (Swiss)- German native level- mandatory Passion for solving problems Self-driven, person who takes responsibility Experience with communications platforms, such as Microsoft Teams is a big plus but not mandatory Ability to work independently as well as collaboratively while learning technical concepts rapidly and proactively Positive attitude and ability to collaborate in a team-oriented environment Excellent communication skills to both technical and non-technical stakeholders Hard Skills
enterprise support Level 2 support cloud solutions unified communications problem-solving Soft Skills
customer-focused mindset ability to listen solution-oriented self-driven responsibility collaborative positive attitude excellent communication skills
#J-18808-Ljbffr
Technical Support Specialist Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
