Technical Writer – Business Analyst

Responsibilities

• Gather, analyze, and document business, technical, and operational requirements from stakeholders and delivery teams.
• Produce clear and accurate documentation including user stories, process flows, SOPs, interface descriptions, release documentation, and training materials.
• Facilitate workshops, stakeholder meetings, interviews, and review sessions to capture and clarify business requirements.
• Support backlog creation and refinement by translating stakeholder input into features, user stories, and acceptance criteria.
• Create and maintain documentation for workflows, system behavior, data exchange processes, and operational procedures.
• Support traceability, version control, and change tracking of documentation and requirements artifacts.
• Collaborate with engineering, QA, product, and government teams to ensure alignment on project scope and deliverables.
• Assist with stakeholder communications, reporting materials, and process improvement initiatives.
• Review documentation for consistency, usability, quality, and compliance with project standards.
• Assist with ad hoc tasks and emerging challenges as required to support the team's goals and organizational priorities.

Requirements

• Bachelor’s degree in Business, Communications, Information Systems, Technical Writing, or a related field, or equivalent professional experience.
• Minimum of 5 years of experience in technical writing, business analysis, requirements gathering, or related roles supporting technology projects.
• Strong experience creating documentation for software delivery, APIs, integrations, operational procedures, and technical workflows.
• Experience facilitating requirements gathering sessions and translating discussions into structured documentation and delivery artifacts.
• Familiarity with Agile methodologies, backlog management, and collaboration tools such as Jira and Confluence.
• Strong written communication skills with the ability to tailor content for technical, business, and executive audiences.
• Ability to manage multiple documentation streams and stakeholder priorities simultaneously.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Strong collaboration and communication skills in cross-functional environments.
• Ability to work independently in a remote team setting.
• Strong analytical and problem‑solving abilities.
• Adaptability and ability to manage changing priorities in a fast‑paced environment.
• Experience supporting Department of Veterans Affairs (VA) or other federal government programs is preferred.
• Familiarity with healthcare interoperability, API documentation, or integration workflows is a plus.
• Experience creating process diagrams, workflow maps, or requirements traceability matrices is preferred.
• Knowledge of SAFe, Dev Sec Ops, or release management practices is a plus.
• Ability to obtain and maintain a Government clearance.
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