Auf einen Blick
- Aufgaben: Löse komplexe technische Probleme und arbeite direkt mit Ingenieuren zusammen.
- Unternehmen: Voxel, ein innovatives Unternehmen im Bereich Cloud-Infrastruktur.
- Vorteile: Attraktives Gehalt, flexible Arbeitszeiten und Weiterbildungsmöglichkeiten.
- Weitere Informationen: Dynamisches Team mit großartigen Entwicklungschancen.
- Warum dieser Job: Gestalte die Zukunft der Technologie und arbeite an spannenden Herausforderungen.
- Qualifikationen: 2-4 Jahre Erfahrung in technischer Unterstützung oder Infrastrukturrollen.
Das prognostizierte Gehalt liegt zwischen 60000 - 80000 € pro Jahr.
Responsibilities
- Own resolution of the most complex, high-severity escalations across Voxel's platform, including issues spanning edge hardware, networking, AI inference, and cloud infrastructure.
- Conduct root cause analysis at the code, configuration, and infrastructure level, partnering directly with Engineering to drive permanent fixes.
- Act as the authoritative technical escalation point for Tier 2, Customer Success, and Solutions Engineering teams.
- Interface directly with enterprise customer IT, security, and engineering stakeholders during critical incidents, providing clear communication and decisive guidance.
- Contribute to platform improvements by identifying systemic failure patterns and advocating for engineering investments that reduce support burden.
- Define and maintain advanced troubleshooting frameworks, escalation criteria, and internal knowledge resources for the broader support organization.
- Drive post-incident reviews and ensure learnings are documented and acted upon across teams.
- Participate in on-call rotations for critical escalations and high-priority customer environments.
Requirements
- 2-4 years of experience in technical support engineering, site reliability engineering, or a senior infrastructure/platform role.
- Deep expertise in networking and systems (TCP/IP, routing, firewalls, VPNs, Linux internals, edge/Io T architectures).
- Ability to read and navigate source code (Python, Typescript, Go, and SQL) to diagnose issues and collaborate effectively with engineering teams and push PRs to edit configuration files
- Proven track record of owning and resolving high-severity, multi-stakeholder incidents end-to-end.
- Strong executive communication skills; able to lead technical bridges with enterprise customers under pressure.
- Experience building internal technical documentation, escalation frameworks, or support tooling.
- ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility.
This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.
- Hard Skills
- networking
- systems
- TCP/IP
- routing
- firewalls
- VPNs
- Linux internals
- Python
- Typescript
- Go
- Soft Skills
- executive communication
- leadership
- problem-solving
- collaboration
- decisive guidance
- documentation
- root cause analysis
- critical incident management
- advocacy
- on-call support
- #J-18808-Ljbffr
Tier 3 Support Engineer Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
