Customer Care Manager – Part-Time/Full-Time in Ulm

• Serve as the primary point of contact for customers via phone, WhatsApp, and email
• Provide expert advice to customers and inspire them about FINE DINE
• Find fast and suitable solutions to customer inquiries
• Maintain an overview even when handling complex requests
• Analyze feedback and gather missing information to provide well-informed answers
• Support customers with complaints, returns, and refunds
• Actively shape and further develop customer support processes
• Work closely with other teams
• Continuously improve the customer experience and service

Requirements

• Initial experience in customer service, Customer Success, or a comparable role
• Excellent German skills, both written and spoken
• Good English skills, both written and spoken
• Clear, empathetic, and respectful communication, both in writing and by phone
• Solution-oriented mindset and pragmatic problem-solving skills
• Confident, friendly, and professional demeanor, even in stressful situations
• Willingness to work flexible hours within service hours
• Passion for exceptional dining, high-quality experiences, and first-class service

Core Competencies

Demonstrates expertise in customer service with a focus on effective communication in German and English, while maintaining a solution-oriented approach to enhance customer satisfaction and support processes.

Highest-signal resume keywords

• Customer Service Experience
• Fluent German Communication
• Fluent English Communication
• Problem-Solving Skills
• Empathetic Communication

ATS Optimization Keywords

Soft Skills

• Clear Communication
• Empathetic Demeanor
• Professionalism
• Solution-Oriented Mindset
• Stress Management

Industry Keywords

• Customer Success
• Customer Support
• Dining Experience
• High-Quality Service

Tools & Technologies

• Phone
• WhatsApp
• Email