Vice President, Furniture Program Lead

Responsibilities

• Serve as the primary JLL point of contact for assigned clients across all furniture program activity from contract go-live.
• Lead and build a furniture program team who will support you in the delivery of JLL’s furniture program scope.
• Own and execute the vendor governance framework: manage scorecards, enforce SLAs, track KPI performance, and lead quarterly business reviews with incumbent manufacturers and dealer partners.
• Manage corrective action processes when vendor performance falls short of contractual obligations; elevate as required.
• Monitor and report on program health metrics; identify trends and drive continuous improvement across cost, quality, and delivery.
• Maintain comprehensive program documentation, RACI matrices, and reporting cadences aligned to client requirements.
• Lead a team responsible for systematically auditing all furniture quotes and bills of materials against negotiated MSA pricing — verifying manufacturer discounts, dealer markups, freight, installation, and service fee compliance.
• Lead a team responsible for validating that specified products align with approved client furniture standards: correct manufacturers, models, finishes, and configurations.
• Track and report cost avoidance achieved through pricing corrections and standards enforcement on a monthly basis.
• Partner with client procurement and design teams to ensure open‑line and non‑standard product requests are managed within approved workflows.
• Provide expert guidance on furniture product selection, vendor performance, and specification evolution informed by program data, lifecycle analysis, and industry benchmarking.
• Advise on annual price increase negotiations, commercial term renewals, and rebate/incentive structure optimization.
• Support client‑facing value engineering initiatives and sustainability objectives, including reuse, circularity, and responsible procurement.
• Identify and surface opportunities for cost savings, process efficiency, and vendor consolidation based on program data — building a client‑specific savings model updated on a regular cadence.
• Assist in the development of service RFPs for dealer/service providers if contract terms require refresh or if performance gaps emerge.
• Build and maintain trusted relationships with client stakeholders across Real Estate, Procurement, Design, Finance, and Operations.
• Serve as the day‑to‑day escalation point for all program‑level issues, ensuring rapid resolution and proactive communication.
• Provide regular executive‑level reporting and program status updates tailored to the client’s governance cadence.
• Represent JLL Furniture Solutions in client QBRs, planning sessions, and strategic discussions related to the furniture program.
• Maintain accurate furniture inventory records across the client’s portfolio; track as‑built documentation and asset condition.
• Identify reuse, redeployment, and decommissioning opportunities to reduce capital expenditure and support sustainability goals.
• Coordinate furniture refurbishment, donation, and responsible disposal programs in alignment with client ESG commitments.
• Coordinate with JLL regional SMEs (EMEA, APAC, Americas) to ensure program consistency across geographies for clients with multi‑regional portfolios.
• Partner with JLL’s broader Project and Development Services teams when program activity intersects with active furniture project management engagements.
• Contribute to team knowledge base, toolkits, and process improvements that elevate Furniture Solutions’ enterprise program delivery capability nationally.

Qualifications

• Bachelor’s degree required; preference for Interior Design, Architecture, Business, or related field.
• 8–15 years of progressive experience in furniture program management, corporate furniture procurement, or furniture advisory services.
• Demonstrated experience managing enterprise‑scale furniture programs at large institutional occupiers (financial services, healthcare, technology, professional services) or Fortune 500 corporate real estate portfolios — direct client-side or consultant-side.
• Proven background in vendor performance management: scorecard administration, SLA enforcement, corrective action management, and QBR facilitation.
• Deep working knowledge of commercial furniture specifications, manufacturer MSA structures, dealer services, pricing models, and industry benchmarks.
• Experience with competitive furniture sourcing processes (RFP, bid leveling, BAFO) and/or incumbent renegotiation strategies.
• Exceptional client relationship management skills; ability to operate confidently at senior stakeholder levels within large institutional organizations.
• Strong analytical and commercial acumen: able to read complex bid responses, audit BOM/quote packages against MSA terms, and model cost savings scenarios.
• Excellent written and verbal communication; ability to produce executive‑level reporting and present program insights clearly.
• Proficiency in MS Office suite (Excel, Power Point, Word); experience with program tracking tools such as Smartsheet or Share Point.
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