Vice President, MS-ISAC Member Engagement

Responsibilities

• Provide leadership and oversight for MS-ISAC member services and support, training and education, regional engagement, and state and territory strategic engagement
• Lead MS-ISAC member engagement strategies that improve service awareness, member satisfaction, effective use of services, and sustained participation
• Serve as a senior executive relationship lead with state and territory CIOs, CISOs, Homeland Security Advisors, Emergency Managers, and other senior SLTT leaders
• Conduct one-on-one executive-level engagements with state and territory leaders to understand priorities, identify concerns, communicate MS-ISAC value, and support alignment with whole-of-state objectives
• Oversee member support functions to ensure timely, coordinated, and professional responses to member needs, questions, escalations, and service-related issues
• Oversee MS-ISAC training and education efforts to help members understand available services and apply MS-ISAC resources to improve cybersecurity resilience
• Lead regional engagement efforts that strengthen relationships with local governments, regional partners, associations, and other SLTT stakeholders
• Ensure member feedback, priorities, concerns, and service needs are captured and communicated to appropriate CIS teams to inform service improvement, training, reporting, and value messaging
• Partner with Sales and Business Services, Operations, Intelligence, and Services, Product, Marketing, Legal, Finance, and other CIS teams to coordinate member-facing activities and resolve member-impacting issues
• Develop and maintain scalable engagement playbooks, templates, reporting mechanisms, and operating practices to support consistent engagement across MS-ISAC member segments
• Track and report meaningful member engagement metrics, including service awareness, training participation, support trends, sentiment, engagement activity, and strategic risks or opportunities
• Lead, coach, and develop assigned staff and managers, ensuring clear expectations, accountability, collaboration, and alignment with MS-ISAC and CIS priorities
• Represent MS-ISAC in member meetings, executive forums, regional engagements, association events, conferences, and other external engagements as appropriate
• Other tasks and responsibilities as assigned

Requirements

• Bachelor’s degree in business, public administration, cybersecurity, or a related discipline*
• 10+ years of progressive professional experience, including 7+ years in senior leadership roles
• Senior executive experience within state or territorial government, or equivalent experience advising state executive leadership on cybersecurity and technology strategy
• Deep understanding of state and local government operations, funding, legislative, policy, and political dynamics
• Demonstrated ability to operate as a trusted advisor to governors’ offices, executive branch leadership, and senior public‑sector stakeholders
• Ability to translate member priorities and operational concerns into actionable recommendations, engagement strategies, and service improvement opportunities
• Strong executive presence, including the ability to facilitate high‑level discussions, challenge assumptions constructively, and influence outcomes Ability to navigate ambiguity and operate effectively in environments with evolving strategy, structure, and requirements
• Excellent verbal, written, facilitation, and presentation skills suitable for executive and public‑facing engagements
• Demonstrated ability to collaborate across organizational boundaries and lead through both authority and influence
• Commitment to advancing cybersecurity resilience across the public sector
• High degree of professional judgment, discretion, and integrity
• Enthusiastic and passionate about the CIS mission of securing the connected world.
• This position requires the individual to be a citizen of the United States of America
• Core Competencies

Demonstrates extensive leadership in cybersecurity strategy and member engagement within state and local government, emphasizing collaboration, communication, and service improvement.

Proven ability to influence executive stakeholders and advance cybersecurity resilience across public sector organizations.

• Highest-signal resume keywords
• Senior Leadership Experience
• Cybersecurity Strategy Development
• Executive Relationship Management
• Member Engagement Strategies
• Public Sector Operations Knowledge
• Hard Skills
• Cybersecurity
• Public Administration
• Business Management
• Service Improvement
• Engagement Strategy
• Metrics Tracking
• Training and Education Oversight
• Policy Understanding
• Legislative Dynamics
• Operational Recommendations
• Soft Skills
• Executive Presence
• Facilitation Skills
• Collaboration
• Influencing Outcomes
• Communication Skills
• Industry Keywords
• State and Local Government
• CISO
• CIO
• Homeland Security
• Emergency Management
• Public Sector Stakeholders
• Cybersecurity Resilience
• Member Support Functions
• Engagement Playbooks
• Strategic Risks
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