- Handle approximately 4+ customer calls per hour from customers across the USA
- Provide excellent customer service and help resolve customer issues
- Explain cellular phones, billing, and general customer questions
- Troubleshoot basic phone functions, devices, and service issues
- Guide customers through changing SIM cards, downloading apps, and adding contacts
- Navigate multiple screens and systems while providing step-by-step support
- Remain organized, motivated, and available throughout the shift
- Collaborate with teammates and respect diverse strengths and talents
Requirements
- High school diploma or equivalent
- At least 6 months of customer service experience
- Remote customer service experience preferred
- Basic computer skills, including general typing, common software applications, and internet navigation
- Internet connection with at least 20 MBPS upload speed and 100 MBPS download speed
- Internet connection must not use satellite, Wi-Fi, or cellular data
- Quiet, distraction-free home office setting
- Ability to remain available and present throughout the shift except assigned breaks and lunch
- Two monitors
- Pre-employment background check and drug screen required
- Friendly, learning-focused attitude
- Must be located in Tulsa, Oklahoma
Core Competencies
Demonstrates strong customer service skills with the ability to troubleshoot basic phone functions and guide customers through technical processes. Maintains organization and motivation while effectively collaborating in a remote work environment.
Highest-signal resume keywords
- Customer Service Experience
- Troubleshooting Skills
- Basic Computer Skills
- Remote Customer Service Experience
- High School Diploma
ATS Optimization Keywords
Hard Skills
- Troubleshooting
- Basic Computer Skills
- Internet Navigation
- Typing Skills
- SIM Card Management
- App Downloading
- Contact Management
Soft Skills
- Friendly Attitude
- Learning-Focused Mindset
- Organizational Skills
- Motivation
- Collaboration
Certifications & Qualifications
- Pre-Employment Background Check
- Drug Screen
Industry Keywords
- Customer Calls
- Cellular Phones
- Billing
- Service Issues
- Remote Work
- Distraction-Free Home Office
Tools & Technologies
- Two Monitors
- Customer Support Software
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Virtual Customer Representative Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
