VP, People Operations – Experience

• Report to the Chief People Officer
• Shape ABC Fitness’s global People operating model
• Lead People Operations, employee experience, Talent Management, Learning & Development, People Technology, analytics, AI enablement, and employee engagement
• Define and lead a scalable People Operations and Experience roadmap
• Establish operating models, decision rights, service standards, governance, and success metrics
• Build Talent Management, Learning & Development, succession, leadership development, manager enablement, and capability-building practices
• Champion automation, AI-enabled workflows, people analytics, data governance, and employee and manager self-service
• Lead senior functional leaders across Total Rewards and HRIS, Workforce Relations and Employee Experience, People Technology and Analytics, Talent Management and Learning, and Employee Engagement and Communications
• Partner with the CPO, HR Business Partners, business leaders, IT, Finance, and Legal
• Strengthen employee and manager service delivery through simplified processes, knowledge management, and support models
• Integrate employee listening, internal communications, culture activation, and change communications into People transformation
• Elevate People analytics into actionable workforce insights
• Strengthen the People leadership bench and improve organizational performance

Requirements

• Significant progressive People / HR leadership experience, including broad People Operations, Employee Experience, HR Operations, or HR transformation leadership
• Depth in Talent Management, Learning & Development, leadership development, manager enablement, succession planning, talent reviews, or workforce capability building
• Experience with HR technology, people analytics, workflow automation, digital transformation, or AI-enabled HR practices
• Experience redesigning operating models, simplifying processes, and building scalable systems
• Ability to lead through senior functional leaders and create accountability
• Strong executive partnership skills connecting People investments to business outcomes, productivity, employee experience, risk, and ROI
• Change leadership experience in a complex, growing, global, PE-backed, technology, or transformation-oriented environment
• Comfort operating through ambiguity, shifting priorities, direct feedback, and high expectations
• Experience in SaaS, software, payments, HR technology, professional services, or another technology-enabled business is great to have
• Experience in a PE-backed, global, high-growth, or transformation-heavy environment is great to have
• Familiarity with Workday, HR service delivery models, employee support, employee relations, Total Rewards, payroll, or job architecture is great to have
• Experience implementing AI-enabled, automated, or analytics-driven People workflows with appropriate controls and human oversight is great to have
• Experience connecting internal communications, employee listening, engagement, culture, and change management into broader employee experience work is great to have

Core Competencies

Demonstrates expertise in People Operations, Talent Management, and Learning & Development, with a strong focus on AI-enabled workflows and people analytics. Proven ability to lead organizational transformation and enhance employee experience through strategic partnerships and scalable systems.

Highest-signal resume keywords

• People Operations Leadership
• Talent Management Expertise
• AI-Enabled HR Practices
• Change Leadership Experience
• HR Technology Proficiency

ATS Optimization Keywords

Hard Skills

• Talent Management
• Learning & Development
• People Analytics
• Workflow Automation
• Digital Transformation
• Succession Planning
• Process Redesign
• Data Governance
• Employee Engagement
• Performance Metrics

Soft Skills

• Executive Partnership
• Change Management
• Leadership Development
• Communication Skills
• Adaptability

Industry Keywords

• PE-Backed
• Global Environment
• Technology-Enabled Business
• Professional Services
• Employee Experience

Tools & Technologies

• Workday
• HRIS
• SaaS
• Employee Support Systems
• Total Rewards Systems