Geschäftsleiter : In (Co-Leitung)

Location : Remote within Croatia (with possible travel for in-person tasks)

Employment Type : Full-time

About Salona Consulting

At Salona Consulting, we help people reclaim their Croatian heritage by guiding them through the citizenship process. Our mission is to make bureaucracy as smooth as possible for our clients, and we’re growing our team to support this effort.

We’re looking for a proactive, organized, and resourceful assistant based in Croatia to handle in-person administrative tasks, coordinate with clients and partners, and contribute to internal improvements. If you love getting things done, enjoy working independently, and know your way around Croatian institutions, this could be the perfect role for you.

What You’ll Do

1. Visit vital records offices, municipal offices, and government institutions to obtain official documents.
2. Call government offices to gather information, follow up on requests, and resolve issues.
3. Accompany clients to government offices, notaries, and other administrative offices when needed.
4. Handle any other Croatia-based administrative tasks that require in-person presence.

Client Support & Coordination

1. Assist clients with scheduling and preparing for in-person appointments.
2. Be the local point of contact for clients traveling to Croatia.
3. Provide status updates on document requests and case progress.
4. Respond to client inquiries related to Croatian administrative processes.
5. Communicate with translators, notaries, and local authorities to facilitate smooth workflows.
6. Maintain relationships with government offices and service providers to stay updated on procedures.
7. Assist with service pricing and coordination with external partners.

Process Improvement & Knowledge Management

1. Document frequently asked questions and best practices in our internal FAQ.
2. Create and update step-by-step guides for administrative tasks.
3. Track processing times and identify areas for efficiency improvements.

Content & Communication Support (Optional, Depending on Skills)

1. Assist with content creation, including FAQs, blog posts, and social media updates.
2. Provide insights based on real cases to improve guides and resources for clients.
3. Help create simple videos or visual content about Croatia.

What We’re Looking For

1. Native Croatian speaker (required).
2. Legal residence in Croatia (we do not offer visas for this role).
3. Fluent in English (required); Portuguese and/or Spanish is a plus.
4. Familiarity with Croatian bureaucracy (experience dealing with government offices, paperwork, or administrative processes preferred).
5. Prior experience in administration, customer service, operations, or a related role (1-3 years preferred).
6. Strong organizational and problem-solving skills.
7. Ability to travel within Croatia for in-person administrative tasks.
8. A proactive, independent mindset – you take initiative and get things done.
9. Experience with content creation or writing is a plus but not required.

What We Offer

1. A meaningful role – You’ll be helping people reconnect with their Croatian heritage and navigate life-changing processes.
2. Competitive salary & benefits – We value your skills and commitment.
3. Flexibility & autonomy – Work remotely while having the freedom to manage your own schedule for in-person tasks.
4. Opportunities for growth – As our company expands, so will your role and responsibilities.
5. Training & support – We’ll provide all the resources you need to succeed, whether it’s understanding processes or refining workflows.
6. A collaborative and supportive team – Even though you’ll be working independently in Croatia, you’ll have a team that has your back.

How to Apply

If this sounds like the perfect fit for you, we’d love to hear from you! Send us your CV and a short cover letter.

Want to stand out? Tell us about a time you navigated Croatian bureaucracy like a pro or helped someone solve an administrative challenge!

We look forward to welcoming you to the team!

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