Come Innovate Motion with Us The Customer Quality Engineer is the Voice of the Customer within the Murten organization. In close collaboration with our Customer Quality team in Serbia and Hungary, you will manage customer complaints and escalations, coordinate change management activities and PPAP submissions, and ensure effective communication between customers and internal stakeholders to achieve the highest level of customer satisfaction.
Responsibilities
Act as the primary customer quality interface and ensure a high level of customer satisfaction
Manage customer complaints and escalations in close collaboration with our Customer Quality team in Serbia/Hungary and the relevant production, engineering and quality departments, ensuring robust problem‑solving, effective communication and timely closure of 8D reports
Own the internal and external change management process, including change requests, customer notifications, impact assessments, approvals, implementation follow‑up and PPAP submissions
Lead the preparation, submission and approval process of PPAP packages, ensuring compliance with customer‑specific requirements and project timelines
Act as the primary customer representative during customer audits, customer visits and quality reviews, ensuring effective communication and follow‑up as the Voice of the Customer within the Murten organization
Requirements
Engineering degree in Mechanical, Electrical, Industrial Engineering or a related field
Minimum 3 years of experience in Customer Quality, Quality Engineering or a similar customer‑facing quality role within the automotive industry
Strong knowledge of IATF 16949 requirements, customer‑specific requirements (CSR) and Automotive Core Tools (APQP, PPAP, FMEA, Control Plan, MSA, SPC)
Proven experience in customer complaint management, problem‑solving methodologies and root cause analysis (8D, 5 Why, Ishikawa, PDCA)
Hands‑on experience managing customer change requests, serial‑life changes and PPAP submissions
Experience interacting with OEMs and Tier 1 customers, including customer audits and customer escalations. Ability to communicate effectively with customers and manage escalated situations in a professional manner
Strong analytical, organizational and project management skills with the ability to coordinate multiple priorities simultaneously
Proficiency in French and English is required; German is a strong advantage
Benefits
A truly international and multicultural and fast‑moving work environment, with opportunity to travel and gain international experience
A cutting‑edge, fully automated production environment where innovation meets execution
The opportunity to further develop your professional skills in a diverse and engaging job
#J-18808-Ljbffr
Responsibilities
Act as the primary customer quality interface and ensure a high level of customer satisfaction
Manage customer complaints and escalations in close collaboration with our Customer Quality team in Serbia/Hungary and the relevant production, engineering and quality departments, ensuring robust problem‑solving, effective communication and timely closure of 8D reports
Own the internal and external change management process, including change requests, customer notifications, impact assessments, approvals, implementation follow‑up and PPAP submissions
Lead the preparation, submission and approval process of PPAP packages, ensuring compliance with customer‑specific requirements and project timelines
Act as the primary customer representative during customer audits, customer visits and quality reviews, ensuring effective communication and follow‑up as the Voice of the Customer within the Murten organization
Requirements
Engineering degree in Mechanical, Electrical, Industrial Engineering or a related field
Minimum 3 years of experience in Customer Quality, Quality Engineering or a similar customer‑facing quality role within the automotive industry
Strong knowledge of IATF 16949 requirements, customer‑specific requirements (CSR) and Automotive Core Tools (APQP, PPAP, FMEA, Control Plan, MSA, SPC)
Proven experience in customer complaint management, problem‑solving methodologies and root cause analysis (8D, 5 Why, Ishikawa, PDCA)
Hands‑on experience managing customer change requests, serial‑life changes and PPAP submissions
Experience interacting with OEMs and Tier 1 customers, including customer audits and customer escalations. Ability to communicate effectively with customers and manage escalated situations in a professional manner
Strong analytical, organizational and project management skills with the ability to coordinate multiple priorities simultaneously
Proficiency in French and English is required; German is a strong advantage
Benefits
A truly international and multicultural and fast‑moving work environment, with opportunity to travel and gain international experience
A cutting‑edge, fully automated production environment where innovation meets execution
The opportunity to further develop your professional skills in a diverse and engaging job
#J-18808-Ljbffr
Customer Quality Engineer Arbeitgeber: Johnson Electric
Die Pendix GmbH in Zwickau ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern nicht nur ein faires Gehalt und familienfreundliche Arbeitszeiten bietet, sondern auch ein angenehmes Arbeitsklima in einem kleinen, kollegialen Team fördert. Hier hast du die Möglichkeit, aktiv am Wachstum des E-Bike-Geschäfts mitzuwirken und deine Fähigkeiten im Büromanagement weiterzuentwickeln, während du von einer Vielzahl an Benefits wie Obst- und Getränkeflat profitierst.
