I2C Collection & Dispute Mgmt Sr Analyst in Hamburg

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Finance

AP/AR

Professional

Hamburg, Germany

Internal Jobposting from 01.09.2026 - 15.09.2026

DePuy Synthes is recruiting for a(n) I2C Collection & Dispute Mgmt Sr Analyst, located in Hamburg, Germany. “Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company. As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J. At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer. This role will be part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world. ITC Collections & Dispute Management Sr Analyst - is responsible for end‑to‑end ownership of customer collections and dispute management activities within the Invoice‑to‑Cash (I2C) process, supporting Johnson & Johnson Global Services Finance. This role supports high‑risk, high‑value customer portfolios and ensures timely cash collection, accurate dispute resolution, and compliance with internal controls and service level commitments.

Key Responsibilities

Collections & Accounts Receivable Management

• Manage customer collections and open receivables through proactive follow‑ups, customer engagement, negotiation, and dispute resolution techniques
• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)
• Monitor collection performance and KPIs against Service Level Agreements (SLAs)
• Perform AR forecasting, trend analysis, and root cause analysis on payment behavior
• Manage Sales Order Releasing activities within defined authority limits

Dispute Management

• Own end‑to‑end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments.
• Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complex, high‑value, or high‑risk disputes.
• Manage non‑disputed credit transactions and revenue reconciliation activities.
• Provide guidance and escalation support for complex customer and internal issues to expedite resolution.
• Participate in or support customer negotiations to resolve disputes and improve payment outcomes.
• Identify and execute process improvement opportunities, utilize technology tools, and support audit readiness and audit requests.

Collaboration & Stakeholder Engagement

• Partner closely with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams.
• Act as a trusted advisor to internal stakeholders on collection, dispute, and revenue‑related matters.
• Support management with ad‑hoc analysis, reporting, and special projects as required.

Qualifications

Education:

• A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline.
• CPA, CMA, MBA and/or other financial certifications is preferred

Experience And Skills Required

• 2-4 years of relevant work experience
• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred.
• Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders.
• Basic Negotiation skills
• Analytical and problem solver

Required Knowledge, Skills, And Abilities

• Fluent in English and German for communication, for both oral and written
• Technology proficiency in Microsoft Office and ERP
• Excellent communication skills, with the ability to collaborate with a variety of stakeholders.
• Teamwork spirit and can work under pressure

Preferred Knowledge, Skills And Abilities

• Knowledge of SAP systems
• Foreign language capability is a plus

Johnson & Johnson is an Aff… All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status and will not be discriminated against on the basis of disability.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#DePuySynthesCareers

Interne Stellenausschreibung vom 01.09.2026 - 15.09.2026

I2C Collection & Dispute Mgmt Sr Analyst (d/m/w)

Einsatzort in Hamburg Deutschland (hybrid)

Was unser Team ausmacht

DePuy Synthes ist geprägt durch einen starken Innovationscharakter. Teamgeist, das richtige Mindset und eine offene Kultur machen den Erfolg und die Zufriedenheit unseres Teams aus. Wir schätzen Charakterköpfe mit Teamgeist, die Verantwortung übernehmen, sowie innovativ und lösungsorientiert voranschreiten. Möchtest Du auch mit Deinem Engagement mitgestalten sowie mit Leidenschaft große Ideen voranbringen? Dann werde Teil unseres Teams!

Ziel der Rolle

Als I2C Collection & Dispute Mgmt Sr Analyst (m/w/d) sind Sie für die effiziente Steuerung von Forderungen und die Bearbeitung komplexer Klärfälle verantwortlich. Durch eine enge Zusammenarbeit mit Kunden und internen Stakeholdern tragen Sie zur Optimierung des Cashflows und zur Sicherstellung einer hohen Servicequalität bei.

Ihre Aufgaben & Verantwortlichkeiten

• Eigenverantwortliche Betreuung offener Forderungen und Durchführung von Mahn- und Inkassoprozessen.
• Analyse und Bearbeitung von Zahlungsdifferenzen sowie Reklamationen.
• Steuerung komplexer Klärfälle bis zur nachhaltigen Lösung.
• Überwachung relevanter KPIs wie DSO und Forderungsbestände.
• Durchführung von Forecasts, Analysen und Reportings.
• Enge Zusammenarbeit mit Vertrieb, Customer Service, Supply Chain und Finance.
• Identifikation und Umsetzung von Prozessverbesserungen.

Qualifikationen und fachliche Kompetenzen

• Erfolgreich abgeschlossenes Studium im Bereich Finanzen, Rechnungswesen, Betriebswirtschaft oder vergleichbar.
• Mindestens 2 bis 4 Jahre Berufserfahrung im Bereich Accounts Receivable, Collections oder Dispute Management.
• Fundierte Kenntnisse im End-to-End Invoice-to-Cash-Prozess.
• Ausgeprägte analytische Fähigkeiten sowie eine strukturierte und lösungsorientierte Arbeitsweise.
• Hohe Kunden- und Serviceorientierung sowie gute Kommunikations- und Verhandlungsfähigkeiten.

Wünschenswerte Zusatzqualifikationen (Nice-to-have)

• Erfahrung in der Healthcare-, Pharma- oder Medizintechnikbranche.
• Kenntnisse in SAP oder vergleichbaren ERP-Systemen.
• Zusätzliche Fremdsprachenkenntnisse.
• Erfahrung in internationalen oder Shared-Service-Umgebungen.

Erforderliche Kenntnisse

• Fließende Deutsch- und Englischkenntnisse in Wort und Schrift.
• Sicherer Umgang mit MS Office, insbesondere Excel.
• Erfahrung im Umgang mit ERP-Systemen, idealerweise SAP.
• Ausgeprägte Kommunikations- und Teamfähigkeit.
• Strukturierte, analytische und lösungsorientierte Arbeitsweise.
• Hohe Kunden- und Serviceorientierung sowie die Fähigkeit, in einem dynamischen Umfeld erfolgreich zu arbeiten.

Gleichberechtigungserklärung

DePuy Synthes ist ein Arbeitgeber, der Chancengleichheit bietet. Wir feiern Vielfalt und setzen uns dafür ein, ein inklusives Umfeld für alle Mitarbeitenden zu

Sollten Sie im Rahmen Ihrer Bewerbung die Einbeziehung bzw. Unterstützung der Schwerbehinderten-Vertretung wünschen, so informieren Sie uns bei der ersten Kontaktaufnahme durch unser Talent Acquisition-Team – vielen Dank.

Required Skills

Preferred Skills:

• Accounting
• Accounts Payable (AP)
• Accounts Receivable (AR)
• Analytical Reasoning
• Business Behavior
• Collaboration
• Communication
• Consulting
• Detail-Oriented
• Financial Analysis
• Financial Recordkeeping
• Financial Reports
• Financial Risk Management (FRM)
• Multi Currency Accounting
• Numerically Savvy
• Organizing
• Problem Solving
• Process Optimization

The Anticipated Base Pay Range For This Position Is

€62.500,00 - €97.865,00

Benefits

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation