CDI - Store Manager Zürich (W/M)

h3GENERAL MISSION /h3ulliLeading a team to offer our customers personalized and exceptional service /liliDeveloping and retaining a local and international customer base /liliOptimizing operations management in accordance with internal procedures /li /ulpYou will work closely with the subsidiary's support functions and act in an exemplary manner, putting the customer at the heart of your concerns. /ppYou will generously share the spirit of Hermès with every employee and every visitor to the store. /ph3MAIN ACTIVITIES /h3h3LEADING THE TEAM /h3ulliYou lead, manage, and motivate the store team to achieve set objectives and provide excellent service to all customers and visitors /liliYou share relevant information and analysis with the team to communicate your vision for the business and help everyone understand the store's challenges /liliYou foster team spirit /liliYou set quantitative and qualitative objectives and evaluate results. /liliYou supervise and coach your employees. /liliIn close collaboration with the Human Resources Department, you recruit team members, organize their integration, and oversee and implement the necessary actions for their training and development. You conduct performance reviews when necessary. /li /ulh3DEVELOP SALES AND SERVICE /h3ulliYou ensure a regular presence on the sales floor to support the team, set an example, and orchestrate in-store activity /liliWith the support of the Customer Experience department, you supervise the quality of information in the customer database and determine targeted clienteling actions /liliYou keep abreast of trends, benchmark the competition, and analyze opportunities. You propose and implement appropriate actions to develop your store /liliYou work closely with the Communications Department to organize customer events for your store /liliYou promote Hermès by getting involved in your local community. /li /ulh3PURCHASING /h3ulliYou work closely with the Product Offer Department to define your purchasing strategy. /liliBased on sales analysis and your knowledge of the clientele, you will make purchases for your store four times a year. /li /ulh3OPTIMIZE OPERATIONS AND STOCK MANAGEMENT /h3ulliYou will optimize stock management and goods flows to facilitate customer service while optimizing stock levels and quality with the support of the Operations Department. /liliYou share, explain, apply, and enforce all internal procedures in collaboration with Internal Control. /liliYou supervise inventories and ensure that markdowns are kept to a minimum. /liliYou ensure that the store is in excellent condition at all times and suggest maintenance and refurbishment work to the branch management to improve the customer experience and facilitate operations. /li /ulh3PARTICIPATE IN THE SWISS AND POLISH RETAIL COMMUNITY /h3ulliYou contribute to the life of the subsidiary by participating in various meetings organized by General Management and Retail Management, sharing the vision, ideas, and best practices implemented in your store /liliYou report regularly on your activities /li /ulh3CANDIDATE PROFILE /h3ulliA sense of teamwork /liliA focus on results /liliHigh quality standards /liliA curious and entrepreneurial spirit /liliAnalytical skills /liliOrganizational skills /liliGood knowledge of IT tools and great agility in using different information systems /liliAt least 10 years of experience in managing a commercial entity and leading a team with diverse and multicultural profiles /liliThe ability to develop a highly demanding local and international clientele /liliVery good oral and written communication skills in German and English, French is a great asset. /li /ul #J-18808-Ljbffr