Job Type: Full-time Location: Geneva, Switzerland (On-site) Schedule: Geneva office hours, with flexibility for early or late coverage during executive meetings and events Reports To: EMEA End-User Support Lead Job Summary We are seeking a Senior Workplace & VIP Support Technician to establish and manage on-site IT operations for our new office in Geneva. This role provides day-to-day technical support for on-site staff, regional remote workers, and other regional offices as needed. Support spans hardware and software setup, scheduled refreshes, device deployment, and meeting room/collaboration technology. Additionally, this position serves as the dedicated IT point of contact for Geneva-based senior executives, executive assistants, and visiting global leadership, providing white-glove, desk-side support and in-room event coverage. Tasks Key ResponsibilitiesWorkplace & Site Support Day-to-Day Operations: Provide hands-on end-user support for the Geneva office and regional remote personnel. Office Onboarding & Maintenance: Bring the new office facility into full IT service and maintain readiness across device staging, meeting rooms, printing, Wi-Fi, and site infrastructure. Hardware & Software Lifecycle: Install, configure, and maintain laptops, desktops, printers, scanners, VoIP systems, mobile devices (iOS/Android), and point-of-sale (POS) equipment. Tech Bar & Onsite Services: Run an on-site Tech Bar for face-to-face employee support. AV & Collaboration: Manage and troubleshoot meeting room collaboration setups, including Microsoft Teams Rooms and AV hardware. Asset & Inventory Management: Maintain accurate stockroom inventory, asset records, and hardware availability levels in compliance with corporate policies. Onboarding & Offboarding: Execute employee onboarding and offboarding workflows, partnering with HR for first-day technical setups. Executive & VIP Support Dedicated Contact: Act as the primary on-site IT contact for designated corporate leaders and executive assistants, offering 15‑minute response SLA during business hours and priority desk‑side resolution. Executive Profile Management: Maintain technical profiles for assigned executives, covering workstations, mobile devices, home office configurations, and travel schedules. Pre/Post‑Travel & Event Support: Perform pre‑and post‑travel device checks, stage home office setups, and conduct daily pre‑meeting checks of executive conference rooms. Event Execution: Prepare, test, and provide live, in‑room technical support for leadership meetings, town halls, and board‑level presentations. VIP Security Standards: Maintain strict security baselines for leadership devices, including phishing‑resistant MFA, full‑disk encryption, device compliance, and proper executive assistant delegation. Global & Regional Team Collaboration Tier 2/3 Onsite Escalation: Serve as the Swiss on‑site escalation point for issues handed off by the 24/7 Global Service Desk. Knowledge Sharing & ITSM: Log, track, and resolve incidents in Freshservice. Document resolutions into knowledge base articles to enable higher remote resolution rates. Standards & Compliance: Adhere to global endpoint, security, and imaging standards. Report local compliance gaps to leadership. Cross‑Functional Projects: Participate in global IT initiatives, including OS rollouts, hardware refresh programs, and facility expansions. Qualifications & SkillsExperience & Education Experience: 5+ years of experience in workplace/IT desktop support, with at least 1 year of direct experience supporting C-suite executives or senior leaders. Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or an equivalent combination of education and hands‑on experience. Languages: Fluency in English and French is required. Knowledge of German or Italian is a strong asset. Technical Proficiency Operating Systems & Endpoint Management: Advanced expertise in Windows, macOS, iOS, Android, Microsoft Intune, Autopilot, and Microsoft Defender. Productivity & SaaS: In‑depth knowledge of Microsoft 365 administration (including Outlook delegation and Teams). Meeting Room AV: Experience setting up and troubleshooting Microsoft Teams Rooms and AV hardware (Logitech, Crestron, Neat, Poly, or HP). ITSM & Remote Tools: Practical experience using enterprise ITSM systems (Freshservice, ServiceNow, or similar) and remote control tools (BeyondTrust/Bomgar). Networking & Infrastructure Fundamentals: Working knowledge of Active Directory, Windows Server, TCP/IP, Wi-Fi architectures, and basic networking components. Requirements Soft Skills & Working Requirements Absolute Discretion: Proven ability to handle confidential corporate information with total privacy and professionalism. Communication: Exceptional interpersonal skills with a calm, composed, and polished demeanor under pressure. Physical & Logistics Requirements: Ability to lift and move hardware packages up to 15 kg. Schedule Flexibility: Willingness to cover early morning or evening executive events when needed. Preferred Certifications Microsoft 365 Certified: Endpoint Administrator Associate CompTIA A+ / Network+ / Security+ ITIL Foundation Certification #J-18808-Ljbffr
Senior Workplace & VIP Support Technician in Genève Arbeitgeber: JOIN
Hermès ist ein herausragender Arbeitgeber, der seinen Mitarbeitern in Genf eine inspirierende Arbeitsumgebung bietet, die von Eleganz und Exzellenz geprägt ist. Mit einem starken Fokus auf Kundenservice und Teamarbeit fördert das Unternehmen eine Kultur des kontinuierlichen Lernens und der persönlichen Entwicklung, während es gleichzeitig außergewöhnliche Mitarbeiterleistungen und kreative Ideen wertschätzt. Die Möglichkeit, Teil eines renommierten Luxusunternehmens zu sein, das für seine Werte und seine Hingabe an Qualität bekannt ist, macht Hermès zu einem attraktiven Arbeitsplatz für alle, die eine bedeutungsvolle Karriere im Einzelhandel anstreben.
