LABAL GmbH: Kundenbetreuung Datenqualität (w/m/d)

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Job Overview

LABAL GmbH is seeking two employees in Munich for the long-term support of a customer process and the enhancement of logistical data quality. The ideal candidate is a generalist who enjoys a mix of analysis, ticket and error handling, administration, and support.

Responsibilities

1. Serve as the contact person for designated topics within a larger international team responsible for data quality for the customer.
2. Analyze error patterns, propose improvements, and participate in quality measures.
3. Handle tickets, emails, and calls reporting data errors.
4. Support and advise suppliers and freight forwarders via phone and email.
5. Onboard new suppliers and freight forwarders to the customer\’s EDI system.
6. Understand and improve logistical processes.
7. Monitor data quality and report activities.

Qualifications

1. Interest in technical and logistical processes.
2. Experience in service/support hotlines is a plus but not mandatory.
3. Customer-oriented and friendly demeanor.
4. Willingness to collaborate and support colleagues.
5. Precise, structured, and reliable work style.
6. Good communication skills and spelling in German and English.

Benefits

1. Permanent employment.
2. Modern office in Munich or Munich North.
3. Comprehensive training on IT/EDI and processes.
4. Development opportunities with feedback, goal setting, and training.
5. Flat hierarchy and open communication.
6. Suitable for career changers and re-entrants.
7. Flexible working hours (35-45 hours/week).
8. 30 days of annual leave.

Company Profile

LABAL specializes in electronic data exchange/EDI, offering consulting, services, and IT solutions mainly in automotive and retail sectors.

Job Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Information Technology
• Industries: IT Services and IT Consulting

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