Account Director (m/f/d) Critical Facilities - Data Center in Frankfurt am Main

About JLL

We are JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 93,000 individuals and believe a diverse and inclusive culture is one where everyone succeeds. That is why we are committed to creating an environment where we all feel welcomed, valued, and empowered to achieve our full potential.

About JLL

We are JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 93,000 individuals and believe a diverse and inclusive culture is one where everyone succeeds. That is why we are committed to creating an environment where we all feel welcomed, valued, and empowered to achieve our full potential. With us, you will have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You will also make long-lasting professional connections and be inspired by the best. We are focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL.

Objective:

• The Account Director role is pivotal in developing, maintaining, and enhancing relationships with the client and other key stakeholders.
• To ensure delivery of JLL’s Data Center FM/IT Services Operations.
• The role is responsible for self-delivery of technical services, deployment of JLL’s CEM programme. Other key areas of responsibility include supplier management, mobilisation/transition, and compliance.
• The role will be based in Frankfurt on the client site.
• To be the trusted partner of XXX and support their growth as the expand.

Reporting

– Hard line into EMEA Head of Data Center FM Services with Matrix line into the Head of Workplace Management lead for DACH.

What this job involves:

• Providing data center operational leadership at an “Account Level,” being responsible for the day to day running of the Data Centers M&E services, and building fabric requirements
• Maintain strong partnership with client Data Center Management (DCM) team to foster collaborative and constructive communication.
• Delivery of Data Center FM services across XXX Data Centers with XXX JLL staff plus sub-contractors with overall accountability for financial, operational & resource management and reporting.
• To promote other JLL services and drive growth by securing additional services such as Projects & Small Works.
• Provide end to end support to deploy and develop on site operational teams (Inclusive of recruitment and selection)
• Organise the site team and supply chain to meet the contractual outputs and objectives as set out in the contractual SLAs within the MSA.
• Provide technical leadership and support the operational and maintenance delivery
• Implement standard business operating mechanisms such as regular team meetings, strategic review forums, training conferences and regular analysis and reporting processes to ensure team engagement and alignment and to provide an effective and efficient business operation in Data Center FM
• Responsible to drive operational excellence focusing on operational performance and compliance
• Actively participate in JLL Engineering Operations and DC Operations activities by attending required meetings.
• Ownership and support for deployment of Critical Environmental Management (CEM) tools and processes as per the Critical Environments Playbook
• Coordinate with the on-site teams to ensure that Planning & scheduling of PPM in all service delivery aspects.
• Establish process and structure of all ‘management systems’ within the critical engineering team on site
• Assist in the preparation of operational procedures, emergency, and contingency plans.
• Provide governance to ensure records belonging to operations, PPM schedule, reactive maintenance, the emergency maintenance systems, change requests and other engineering, building fabric records including operation and maintenance manuals and drawings.
• Oversee all safety aspects are managed and monitored in accordance with site procedures, requirements, and local regulations. Provide technical advice and consultancy to clients and the JLL DC facilities management and Engineering Operations teams as required.
• Support critical environments portfolio transitions, technical due diligence, root cause analysis, personnel development and establishing technical training programs.
• Preparation of operational and managerial reports.
• Maintain effective communications with external and internal clients, technical personnel, and key management
• There will be a requirement for travel, this may be from a single day up to full weeks.

Sound like you? Before you apply it is worth knowing what we are looking for:

• Engineering degree or relevant experience.
• Minimum of 10 years data center operations experience related to FM service delivery
• Previous P&L management experience required.
• Thorough understanding of data center systems related to operational delivery.
• Thorough understanding of IT raised floor, co-location, hyper-scale, and cloud environments.
• Prior experience working with mission critical programs, procedures, and DCIM/MCIM/CMMS systems.
• Other assignments as required

What you can expect from us:

We are an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We will offer you a competitive salary and benefits package. With us, you will develop your strengths and enjoy a career full of varied experiences. We cannot wait to see where your ambitions take you at JLL.

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