Overview
In this role, you will deliver first-class client service to top DACH-region clients within the Trade & Working Capital team, resolving complex inquiries and ensuring compliant, efficient trade-finance operations. You will act as the in-country expert on sales and service requirements, building strong internal networks to support client satisfaction and business growth. The role focuses on applying German law, local guarantees, and ICC rules to transactions while driving process improvements. You will work closely with front and back office teams to sustain a high-standard client experience and contribute to department initiatives.
Verantwortungsbereiche
- Review guarantees and SBLCs under German law and ICC Rules
- Resolve complex client inquiries related to trade finance transactions
- Coordinate with front office, back office, and stakeholders for seamless client experience
- Ensure adherence to firm policies, procedures, and standards
- Maintain up-to-date procedures and documentation
- Investigate and resolve complex customer requirements with effective solutions
- Implement process improvements to drive efficiency
- Participate in departmental initiatives to advance business strategy and objectives
Zentrale Anforderungen
- Proficiency in German and English (spoken and written)
- In-depth understanding of trade finance products, current market practices, UCP600, ISP98, German Federal Code/Law, and regulatory issues
- Strong experience in client facing roles
- Strong organizational, time-management, and multi-tasking skills
- Proven ability to build and maintain a network
- Ability to work under pressure with tight schedules in a high-risk environment
- Strong attention to detail and prioritization skills
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Advanced knowledge of Microsoft Office
- Effective communication
- Interpersonal skills
- Problem-solving
- Ability to work under pressure
- Microsoft Office (advanced)
- CDCS qualification (preferred)
Trade & Working Capital Client Service Account Manager – Associate (all genders) in Bremen Arbeitgeber: JP Morgan Chase
J.P. Morgan in Frankfurt bietet eine dynamische und unterstützende Arbeitsumgebung, die auf Vielfalt und Inklusion Wert legt. Als Arbeitgeber fördern wir das Wachstum unserer Mitarbeiter durch kontinuierliche Weiterbildung und spannende Herausforderungen im Bereich der regulatorischen Aufsicht. Unsere Mitarbeiter profitieren von einer starken Unternehmenskultur, die Teamarbeit und innovative Ansätze zur Problemlösung schätzt, während sie gleichzeitig an bedeutenden Projekten in einem globalen Finanzdienstleistungsunternehmen arbeiten.
