Overview
In this Client Service Account Manager role, you will foster strong partnerships with a designated portfolio of Treasury Services clients to drive high satisfaction. You will act as a trusted adviser, shaping strategic client plans and promoting self-service tools to streamline inquiries. You’ll analyze payment activities to identify efficiencies and cross-sell opportunities, while collaborating with internal teams to support initiatives and product enhancements. This is a chance to influence client outcomes at a global financial services firm with a client-centric culture.
Verantwortungsbereiche
- Develop and expand partnerships with clients across the portfolio
- Understand client business to anticipate needs and provide solutions
- Act as trusted adviser and support strategic client plans
- Promote self-service tools to reduce client enquiries
- Analyze payments activity to identify efficiencies and cross-sell opportunities
- Share best practices across the service team
- Support treasury services initiatives
- Identify opportunities for product development and enhancement
- Build internal partnerships (Sales, Operations, Product, WSS)
- Identify and escalate potential client risk
- Record all client interactions (calls, meetings, issues, proactive communications)
Zentrale Anforderungen
- Excellent verbal and written communication in English and German
- Ability to work under pressure maintaining professionalism
- Dual capability to work in teams and independently
- Cultural sensitivity and awareness
- Proven negotiation skills
- Strong organizational skills with multi-priority management
- Ability to mobilize internal networks and resources
- Ability to use and manage multiple systems
- Client service and portfolio management experience
- communication
- negotiation
- teamwork
- multisystem proficiency
- Treasury Services knowledge (preferred)
- risk awareness (policy understanding)
Client Service Account Manager - German Speaker - Analyst (all genders) in Magdeburg Arbeitgeber: JP Morgan Chase
J.P. Morgan in Frankfurt bietet eine dynamische und unterstützende Arbeitsumgebung, die auf Vielfalt und Inklusion Wert legt. Als Arbeitgeber fördern wir das Wachstum unserer Mitarbeiter durch kontinuierliche Weiterbildung und spannende Herausforderungen im Bereich der regulatorischen Aufsicht. Unsere Mitarbeiter profitieren von einer starken Unternehmenskultur, die Teamarbeit und innovative Ansätze zur Problemlösung schätzt, während sie gleichzeitig an bedeutenden Projekten in einem globalen Finanzdienstleistungsunternehmen arbeiten.
