Client & Retail Solutions Manager in Sachseln

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.CLIENT & RETAIL SOLUTIONS MANAGERPlan-les-OuatesCDIFOR THOSE WHO SEEK EXCELLENCEJoin one of the most respected Maisons in fine watchmaking where excellence is both a given and a never‑ending quest. Play your part in driving our collective success.YOUR ROLEAs Client & Retail Solutions Manager, reporting to the Head of Client & Omnichannel Solutions, you will be at the heart of the Maison's Omnichannel transformation and global growth. You will define the strategic vision and drive the roadmap for our global Client and digital in‑store solutions.This high‑profile role will require you to take charge of a strategic multi‑year retail transformation program. Working in close collaboration with senior Maison and Group stakeholders, you will ensure the evolution of our boutique experience, making sure it combines business needs with cutting‑edge technologies and reflects the Maison's standards of excellence.PLAYING YOUR PARTSTRATEGY, ROADMAP & SOLUTION OWNERSHIPYou will formulate, execute and advocate for the Maison’s Client and digital in‑store solutions roadmap, ensuring alignment with strategic commercial objectivesYou will act as the primary subject matter expert and key point of contact on client and retail technology, ensuring all digital tools (CRM, clienteling, in‑store apps) integrate seamlessly to deliver an unparalleled boutique experienceYou will partner closely with Group transversal teams to champion the Maison's specific functional requirements and monitor the deliveryYou will establishand monitor key business metrics and project KPIs to track, analyze, and report on the concrete business impact of digital initiativesSTRATEGIC PROGRAM & PROJECT MANAGEMENTYou will directa multi-year, strategic Transformation Program for the Maison aimed at fully modernizing the retail and client solutions landscapeYou will put in placea robust governance framework, driving consistent progress monitoring, risk management, and the achievement of business outcomesYou will translatecomplex business and boutique needs into clear, scalable functional, process, data, and technology specificationsYou will coordinatecomplex, global projects by managing scopes, budgets, resources, timelines, and interdependenciesSTAKEHOLDER ALIGNMENT & CHANGE MANAGEMENTYou will cultivatetrust and secure buy‑in from senior leadership across different geographies and corporate functions within both the Maison and the Richemont GroupYou will drivecomprehensive change management, communication, and training strategies to ensure rapid, seamless adoption of new tools and retail processes worldwideYou will facilitateexecutive‑level decision‑making by delivering clear, data‑driven insights, proactive risk mitigation plans, and transparent progress reportsWHAT WILL MAKE YOU SUCCESSFUL?Success in this role will require:A Master’s degree in Business Administration, IT, Marketing or related fieldSolid experience (10+ years) in digital/retail solution management and technology transformations, with a proven track record in leading complex programs, ideally in the watchmaking or luxury industryExtensive knowledge of Omnichannel & Retail Operations, clienteling, CRM systems, digital in‑store tools, e‑commerce and cross‑domain architectureProven experience partnering with and managing external agencies and global transversal teamsAbility to synthesize complex business, data, and technical concepts for diverse audiencesExceptional leadership, change agent, strong decision‑making, strategic and pragmaticAdvanced Program & Project Management (Agile/Scrum), proficiency with Salesforce, Jira, PowerBIFluency in English and FrenchVacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.#Richemont #WeCraftTheFuture #J-18808-Ljbffr