Join our digital consumer banking offer at our new JPMorgan Chase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we are looking for a passionate Know Your Customer Operations Quality Control Specialist (all genders). As a Know Your Customer Operations Quality Control Specialist, you will be a vital part of our team, responsible for ensuring compliance with regulatory requirements and maintaining the highest standards of customer due diligence. You will conduct in-depth Quality Control reviews of high-risk/complex KYC case files and support the delivery of targeted remediation actions to drive sustainable quality uplift. Responsibilities Conduct in-depth Quality Control reviews of high-risk/complex KYC (SpDD/EDD) case files to validate completeness, accuracy, and policy/regulatory adherence; document findings, identify root causes, and ensure timely escalation and remediation tracking where required. Partner with internal stakeholders (Compliance, Legal, Front Office, and Operations) to resolve KYC-related issues and inquiries, ensuring timely, well-documented escalations where required. Provide enhanced controls coverage and oversight of KYC QC processes, by monitoring adherence to procedures, identifying emerging risks/themes, and driving corrective actions in relation to QA findings. Provide on-the-floor case support to Specialists ability to adapt to new technologies. Familiarity with digital banking platforms, payment systems, and financial technologies. Relevant AML/KYC accreditations (e.g. ACAMS or similar). We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. #J-18808-Ljbffr
Know Your Customer Operations Quality Control Specialist (all genders) Arbeitgeber: JPMorganChase
J.P. Morgan in Wien bietet eine dynamische Arbeitsumgebung, in der Sie als Client Advisor für Zentral- und Osteuropa nicht nur Ihre Karriere vorantreiben, sondern auch bedeutende Kundenbeziehungen aufbauen können. Mit einem starken Fokus auf Teamarbeit, Verantwortung und langfristige Partnerschaften profitieren Sie von umfangreichen Wachstumschancen und einer Kultur, die Vielfalt und Inklusion schätzt. Hier haben Sie die Möglichkeit, in einem schnelllebigen Markt zu arbeiten und innovative Investmentlösungen zu entwickeln, die einen echten Unterschied für unsere Kunden machen.
