JRP|Editions is looking for a highly organized, digitally minded and commercially driven E-Commerce & Sales Manager to join our team in Zurich.
The role combines e-commerce management, digital sales, client relations, website operations and project coordination. The successful candidate will take an active role in the daily management and development of our e-commerce, while also supporting collectors throughout the purchasing journey and ensuring smooth coordination between sales, digital marketing, e-commerce operations and technical partners.
We are open to considering both full-time profiles on employment contract, or experienced freelancers who could collaborate with us on an ongoing basis, depending on the candidate’s profile and experience.
Key Responsibilities
Commerce & Website Operations
- Oversee the daily management and development of our e-commerce websites.
- Monitor site performance, uptime, and user experience, ensuring optimal functionality at all times. Take corrective actions for improvement when needed.
- Design, build, and maintain critical systems, ensuring reliability, performance, and availability.
- Identify, report, and prioritize bugs, perform the necessary resolutive actions and test fixes before deployment to ensure a seamless user experience.
- Coordinate with external developers on daily developments, bug fixes, integrations and larger digital projects.
- Test new developments and functionalities before deployment and maintain clear documentation of updates, bugs and technical changes.
- Manage and optimize WordPress/WooCommerce and related digital tools and integrations.
- Collaborate with internal teams, including marketing, sales, and design, to align website strategy with company goals.
E-Commerce Growth, Analytics & Reporting
- Plan, design, implement, monitor and optimize paid advertising campaigns across Meta Ads (Facebook and Instagram), Google Ads and other relevant digital channels.
- Monitor advertising performance, budgets and key KPIs, analyze campaign results and continuously optimize targeting, creatives and spend to improve traffic, conversions and return on advertising investment.
- Stay up to date with the latest trends in web development, SEO, UX, and digital marketing to propose continuous improvements.
- Suggest new user experiences, A/B testing, and email marketing campaigns to optimize the customer journey, increase reach, e-commerce traffic, and sales, including SEO, GEO/AEO, and other strategies.
- Analyze website design and performance, suggest and implement design improvements to enhance user experience, product visibility and conversion rates, working closely with developers to integrate best practices.
- Regularly monitor performance through Google Analytics and other reporting tools: website traffic, customer behaviour, acquisition channels, conversion rates, product performance and online sales.
- Produce regular reports on site performance and actionable recommendations based on e-commerce and sales data.
- Play an active role in digital sales, from incoming online enquiries and leads through to purchase and after-sales follow-up.
- Follow up on leads, abandoned enquiries and potential sales opportunities generated through the websites, newsletters, online campaigns and partner platforms.
- Work closely with the sales team to translate online traffic and enquiries into sales opportunities. Identify opportunities for cross-selling, client re-engagement and targeted digital sales initiatives.
Content & Digital Assets
- Support the creation and adaptation of visual assets for websites, newsletters, digital campaigns and product launches.
- Ensure a high and consistent visual standard across digital platforms.
- Work confidently with the Adobe Creative Suite, particularly Photoshop, InDesign and Illustrator.
- Collaborate with marketing, communications and design teams to ensure digital content is accurate, visually strong and commercially effective.
Requirements
Experience & Technical Skills
- Proven experience in e-commerce, digital sales, online retail or a comparable digital operations role.
- Strong experience with e-commerce platforms such as WooCommerce, Shopify, or similar.
- Hands-on experience managing Meta Ads and Google Ads campaigns, including campaign setup, audience targeting, budget management, performance monitoring and ongoing optimization.
- Excellent knowledge of WordPress or comparable CMS platforms.
- Advanced proficiency in Adobe Creative Suite, particularly Photoshop, InDesign and Illustrator.
- Strong knowledge of Google Analytics, SEO and digital marketing principles.
- Good understanding of UX/UI and conversion optimization.
- Comfortable working with website backends, integrations and digital tools.
- Experience with CRM, email marketing and digital sales tools is highly valued.
- Experience with A/B testing and conversion optimization is a plus.
Commercial & Interpersonal Skills
- Strong commercial awareness and genuine interest in sales and customer experience.
- Confident and professional in communicating directly with clients and collectors.
- Excellent written and verbal communication skills (English).
- Customer-focused, proactive and solution-oriented.
- Strong organizational and multitasking abilities, with the ability to manage several projects simultaneously.
- Excellent attention to detail and ability to work independently.
- Comfortable working in a small, dynamic and international environment.
- Interest in contemporary art, culture and creative industries is highly valued.
What we offer
- Compensation: entrepreneurial remuneration model combining a monthly retainer with an attractive commission structure tied directly to sales generated, offering significant upside for high-performing profiles
- Freedom to organize your own time and approach
- Access to a curated portfolio of works by leading contemporary artists
- Full support: tools, visuals, and materials for your sales efforts, plus access to our showrooms in Zurich and Geneva to host viewing appointments with clients
- A place within one of the leading independent contemporary art publishers internationally, working alongside an entrepreneurial, passionate, and internationally connected team across Zurich, Paris, Los Angeles, and New York.
The role is based in Zurich, Switzerland. We are open to both full-time employment and freelance collaboration, depending on the candidate’s profile and experience.
Applications will be treated with strict confidentiality.
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