Head of Product Operations & Enablement (f/m/d)

Head of Product Operations & Enablement (f/m/d)

JTL is one of the leading e-commerce platforms in the German-speaking market.

Thousands of merchants run their business on our ERP, shop and fulfillment products every day.

Our product organization is entering its next chapter: a clear cloud strategy, an ambitious AI agenda, and a growing product team.

As Head of Product Operations & Enablement, you build and own the operational foundation this next chapter needs – the goal system, the tooling, and the enablement that makes every product manager better.

This is a senior role for a strategic mind who is also a strong executor: hands‑on in product, close to the teams, and measured on decision speed and the PM time you free up, not on process adherence.

• What you’ll do
• You build Product Operations & Enablement as a new function: its mandate, priorities and roadmap for how the product org plans, decides and learns; you start as a team of one, build the systems yourself before you scale them.
• You own the planning and steering system of the product org – from quarterly planning to reviews and portfolio transparency – and design it to be light, fast and decision‑oriented, up to C‑level.
• You build the goal system from the ground up: KPI and driver trees, outcome‑oriented targets, and reporting that makes product progress visible to leadership and the board.
• You establish prioritisation governance together with the VP Product: clear decision rights, consistent frameworks, and one portfolio view across all product areas.
• You raise PM craft across the team: you develop our leveling and job architecture further and establish onboarding, coaching formats and clear standards for what good discovery and delivery work looks like.
• You set up the product tooling and data stack (roadmapping, analytics, insights) and scale AI‑enabled ways of working across the whole product org.
• You work closely with Engineering, Marketing & GTM – making sure product plans, launches and go‑to‑market pull in the same direction.
• 8+ years in product management and/or product operations in B2B Saa S or complex product environments, several of them at or close to leadership level.

You have seen from the inside what a well‑run product org looks like.

• You have built or substantially professionalised a product operations function – portfolio steering, goal systems, team enablement – and can show what measurably changed as a result.
• PM craft credibility: you have worked as a product manager yourself or coached PMs hands‑on, and you set standards that PMs respect.
• Strong facilitation and stakeholder skills up to C‑level: you turn planning and reviews into decision forums, not ceremonies.
• Data literacy: you think in KPIs and driver trees, are comfortable with product analytics, and build reporting that people actually use.
• You use AI as a natural part of your own work and have concrete experience embedding AI into PM workflows (drafting, synthesis, analysis) – scaling this across the org is a core part of the role.
• A good working knowledge of German is a strong plus.
• What you’ll find

You build and shape a new function with leverage across the entire product organization – in a profitable, growing company with an ambitious growth agenda.

Direct line to the VP Product, short decision paths, and a real mandate to change how the org works.

Remote‑first, with occasional on‑site days, mainly in our office in Hürth (NRW), for workshops, planning and team days.

Want to know more?

What's everyday work like at JTL? What extras do we offer our team? And what do your future colleagues say about their jobs?

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