Employee Relations Case Manager - Germany (m/w/d) FTC 24 Months

Hungry for a challenge?

That’s good, because at Just Eat Takeaway.com (JET) we have abundant opportunity or as we say, everything is on the table. We are a leading global online convenience marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe.

Our Vision? To empower everyday convenience around the world, whether it’s through customer service, coding or couriers.

About this role:

As a member of the Employee Relations Team, you will provide high-quality, efficient, and timely service to all stakeholders on employee relation matters, including performance management, disciplinary matters, accommodations, dispute resolution, attendance management, and return to work coordination while ensuring the execution and enforcement of fair and consistent application of workplace policies and processes.

You will manage and foster positive relationships between employees and the organization, mediate disputes, conduct investigations, and guide both employees and management. Working within a global team, you will gain valuable international exposure while focusing on the German context. Ensuring compliance with labour laws and company policies, you will contribute to a fair, consistent, and harmonious work environment.

You will report to the Employee Relations Lead based in another country. This position offers excellent opportunities for career evolution towards a broader, international context.

These are some of the key ingredients to the role:

• Apply employment standards and labour laws for legal compliance ensuring accurate validation of country specific regulations

• Responding to employee inquiries through the People Service Portal (JIRA ticket system) and other channels, identifying needs, and escalating issues, as the needs arise.

• Maintaining a strong commitment to our service level agreements (SLAs) around responsiveness and employee satisfaction.

• Maintain quality standards of content and information as it relates to Employee Relations guidelines, policies, and procedures

• Manage internal People policies and update policies to reflect localization requirements

• Internal investigations for local cases and whistleblower cases

• Collaborate with HR Business Partners to provide comprehensive employee support, handling Tier 2 tasks, while directing Tier 3 issues to HRBPs for effective resolution.

• Guide managers (with different levels) on disciplinary and non-disciplinary actions, terminations, and employment standards; support with documentation and best practices

What will you bring to the table?

• Post secondary education in Human Resources, Psychology, or similar;

• Numerous years HR Experience, or some of leadership experience with proven HR responsibilities;

• Proven ability to research and apply employment standards and labour laws.

• Experience managing internal investigations and whistleblower cases.

• Demonstrated ability to maintain high-quality content for Employee Relations guidelines and policies.

• Strong experience in guiding managers on employment-related actions, including terminations and adherence to standards.

• Effective collaboration skills with People Services teams for case validation and escalation management.

• Strong partnership capabilities with Works Councils and on employee-related matters and escalations.

• Attention to detail in ensuring consistency and accuracy of information in HR Systems

• Promote positive culture, support leaders, maintain timelines for satisfaction

• Fluency in English and Germanlanguage is essential

At Lieferando, here’s what’s on the menu:

• An attractive compensation package that rewards performance, complemented by a culture of open feedback and regular performance reviews.

• Monthly Lieferando Pay credit of €90 for delicious meals at work.

• Company pension scheme with 20% employer contribution.

• Be part of a diverse team with over 99 nationalities and access to ERGs (Employee Resource Groups).

• Extensive learning opportunities: Learning Hub, LinkedIn Learning, Bookboon, internal trainings, and online English courses.

• Hybrid working model for greater flexibility.

• Team events, after-work drinks, charity activities, as well as summer and winter parties!

Inclusion, Diversity & Belonging
No matter who you are, what you look like, whom you love or where you come from – at Just Eat Takeaway.com, you can find your place. We are committed to creating an inclusive culture that embraces diversity of people and thought, where every employee feels a true sense of belonging and can bring their best self to work every day.

What else do we offer?Want to learn more about our JETers, our culture, or our company? Visit our careers page to discover employee stories, blogs, podcasts, and more tasty JET bites.

Ready to find your place? Apply now!

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