Location: Hallbergmoos, Germany (100% On-site)
Type: Full-time (5 days/week) or Part-time (4 days/week option available)
Experience: Minimum 1 year of practical experience
About Us
We are an established IT service provider specializing in consulting and implementation across the entire IT process chain—from requirements analysis and conception to full implementation. As a reliable partner for bespoke software development, maintenance, and ERP solutions, we operate with a dedicated team of 11–50 employees. Our core values are defined by Quality, Flexibility, and Teamwork.
Your Tasks & Responsibilities
- Single Point of Contact: Act as the primary contact for incoming IT inquiries and disruption reports at the Service Desk.
- Ticket Management: Register, qualify, prioritize, and document incidents and service requests within our IT Service Management (ITSM) tool.
- First-Level Support: Perform initial technical analysis and resolve as many inquiries as possible directly during first-line contact.
- Escalation & SLA Monitoring: Forward and elevate complex tickets to higher support tiers while monitoring open tickets to ensure compliance with Service Level Agreements (SLAs).
- Asset & Data Quality: Assist with IT asset management (issuing, replacing, returning, and documenting hardware) and help maintain the Configuration Management Database (CMDB).
- Workplace Deployment: Support the installation, configuration, and rollout of IT workstations, and assist in setting up technical equipment for meetings and conferences.
- User Administration & Security: Perform basic user administration tasks according to guidelines while ensuring strict compliance with security policies and handling sensitive data professionally.
Your Profile
Must-Haves
- Education: Completed vocational training in the IT sector (e.g. Fachinformatiker:in) or a comparable technical qualification.
- Experience: At least 1 year of hands‑on experience in IT support, user help desk, or service desk environments.
- Technical Skills: Sound foundational knowledge of Windows client operating systems, MS Office/Microsoft 365, Active Directory, basic networking, and general IT infrastructure.
- Methodology: Ability to log, narrow down, and troubleshoot problems in a highly structured and service-oriented manner.
- Languages: Native/fluent German (C2) and professional English (C1) proficiency, as English is the primary operating language.
- Clearance & Logistics: Willingness and eligibility to undergo a standard security clearance process. 100% on-site availability in Hallbergmoos is required.
Nice-to-Haves
- Initial experience with professional ITSM or ticketing tools.
- Basic understanding of ITIL-aligned processes (an ITIL Foundation certification is a plus, or a willingness to acquire it).
- Experience working within international or multinational environments.
What We Offer
- Structured Onboarding: A dedicated mentoring program alongside experienced colleagues to guide you step-by-step.
- Professional Growth: Continuous methodological and technical training opportunities (e.g., ITSM or ITIL certifications) to pave your path toward a Professional or Senior role.
- Work-Life Balance: The flexibility to choose between a 4-day or 5-day work week.
- Stable Environment: A long-term career perspective within a highly secure, professional, and quality-driven IT landscape.
Salary Range
- €40,000 - €55,000 gross per year (depending on actual qualifications and experience).
