- Role: Performance Marketing Customer Success Manager (m/w/d)
- Experience: Min. 2 Years
- Salary Range: €55,000 – €65,000 Gross p.a. + performance bonus
ABOUT THE COMPANY
We are a fast-growing, Munich-based MarTech SaaS startup building Europe's leading AI-powered, privacy-compliant attribution and tracking platform for E-commerce and Lead Generation businesses.
ROLE OVERVIEW
We are seeking a Performance Marketing Expert to step into a Customer Success Manager (m/w/d) role as a trusted strategic partner for our clients.
Please note: This is an account growth and consulting position—not a technical setup or support desk role. Levering your strong background in paid acquisition and media buying, you will manage a portfolio of e-commerce and lead gen clients, guiding marketing leaders on budget allocation, campaign structures, and data-driven ad strategy. (You will learn the technical nuances of our core SaaS tracking product post-joining.)
KEY RESPONSIBILITIES
- Portfolio Management: Dedicated point of contact for performance marketing, owning client growth, health, and retention across your portfolio.
- Onboarding to Value: Guide new accounts from initial setup to first measurable marketing wins, teaching clients how to use attribution data for key budget decisions.
- Strategic Data Consulting: Conduct regular client calls to translate attribution metrics into clear, actionable recommendations across Meta, Google, and emerging channels.
- Commercial Growth: Proactively identify account upselling opportunities, introduce feature add-ons, and detect churn risks early.
- AI & Process Innovation: Utilize AI tools (ChatGPT, Claude) for efficient reporting and continuously improve internal Customer Success workflows.
REQUIREMENTS & QUALIFICATIONS
- Background & Experience: Background in media buying, agency performance consulting, or in-house marketing with at least 2 years of client-facing or direct stakeholder experience
.
- Ad Platform Expertise: Strong hands-on experience and deep confidence advising on Meta Ads & Google Ads budget distribution, attribution windows, and campaign structures.
- Core Marketing Mechanics: Solid grasp of UTMs, funnel mechanics, performance metrics, and attribution logic. (Pixel/CAPI and server-side tracking concepts can be refined on the job.)
- Commercial Mindset: Strong communication, relationship-building, and account expansion capabilities. Prefers direct phone/video calls over endless email chains.
- Tools & Technology: Proficient with AI tools (ChatGPT, Claude) to accelerate daily workflows.
- Languages & Location: Native-level German (C2) and business-fluent English (C1). Must be based in Munich or open to relocating.
CORE BENEFITS & OFFER
- Direct Business Impact: See your campaign and budget recommendations directly improve client profitability in real-time metrics.
- Cutting-Edge Product: Work with proprietary, AI-driven MarTech tools merging privacy with full data clarity.
- Ownership & Autonomy: Full account leadership focusing on strategy and consultation rather than handling support tickets.
- Compensation & Perks: Competitive fixed salary (€55k–€65k gross p.a.), modern MacBook, Wellpass access, and an attractive central office in Munich.
#J-18808-Ljbffr
Performance Marketing Customer Success Manager (Hybrid) in München Arbeitgeber: juucy
Als etablierter IT-Dienstleister in Hallbergmoos bieten wir Ihnen nicht nur eine spannende Position im IT Service Desk, sondern auch ein Arbeitsumfeld, das von Qualität, Flexibilität und Teamarbeit geprägt ist. Unsere Mitarbeiter profitieren von einem unterstützenden Team, vielfältigen Entwicklungsmöglichkeiten und der Chance, an innovativen Projekten mitzuarbeiten, während sie in einer angenehmen und kollegialen Atmosphäre arbeiten.
