Sr. Linux Engineer

Position: Linux Engineer

Location: Remote

Job Summary

We are looking for a Senior Linux / Product Support Engineer with 8--12 years of experience supporting or developing embedded systems, RTOS, Linux, cloud, virtualization, and related technologies. The candidate will provide advanced technical support to enterprise customers, troubleshoot complex system-level issues, perform root cause analysis, manage escalations, and work closely with engineering and product teams.

Key Responsibilities

• Provide advanced technical support for Linux, embedded systems, RTOS, virtualization, cloud platforms, and development toolchains.
• Troubleshoot and resolve complex software, operating system, hardware, networking, virtualization, and cloud issues.
• Investigate, reproduce, and diagnose customer issues using system logs, diagnostics, configurations, and product interactions.
• Perform Root Cause Analysis (RCA) and provide technical solutions, workarounds, and remediation recommendations.
• Manage technical incidents, escalations, defect investigations, and SLA requirements.
• Work directly with enterprise customers, technical stakeholders, account teams, engineering, product, and support organizations.
• Provide timely customer communication, technical updates, and status reports.
• Create and maintain technical documentation and knowledge base articles.
• Mentor junior engineers and share technical knowledge and best practices with global support teams.
• Support onboarding, knowledge transfer, readiness activities, and continuous improvement initiatives.
• Lead technical projects and initiatives as assigned.
• Serve as a Premium Support Engineer / designated technical account resource when required.

Required Technical Skills:

Linux, Embedded & RTOS

• Strong experience with Linux and Embedded Linux.
• Linux Kernel concepts , Device Drivers, and Board Support Packages (BSPs).
• Hands-on experience with VxWorks / VxWorks RTOS.
• RTOS troubleshooting.
• Experience with processor architectures such as ARM, Intel, PowerPC, and RISC-V.

Programming & Debugging

• Strong C/C and Python skills.
• Rust is preferred.
• Strong debugging, troubleshooting, and code analysis skills.

Cloud, Virtualization & Containers

• Kubernetes and container technologies.
• OpenStack.
• Virtualization technologies and virtualization platforms.
• Cloud-native applications and cloud platforms.
• CI/CD platforms and DevOps practices.

Wind River Technologies

• Wind River Linux.
• Wind River Cloud Platform (WRCP).
• Helix Virtualization Platform (HVP).
• VxWorks RTOS.
• Experience with Simics is preferred.

Networking & Distributed Systems

• Strong understanding of TCP/IP, routing, and multicast.
• Network diagnostics and troubleshooting.
• Distributed systems troubleshooting.

Technical Support Operations

• Incident Management.
• Escalation Management.
• Root Cause Analysis.
• Defect Tracking.
• Knowledge Management.
• Technical Documentation.
• Customer Communication.

Required Experience

• 8--12 years of experience supporting or developing embedded systems, RTOS, Linux, cloud platforms, or related technologies.
• 3--5 years of customer-facing technical support experience.
• Experience troubleshooting complex software and system-level issues.
• Experience working with enterprise customers and technical stakeholders.
• Experience collaborating with software engineering and product organizations.

Preferred Qualifications

• Experience supporting Wind River products.
• Experience with WRCP, HVP, Simics, or Wind River Linux.
• Hands-on experience with OpenStack and Kubernetes deployments.
• Experience supporting customers in aerospace, defense, telecommunications, industrial, or embedded software environments.
• Experience as a Premium Support Engineer or designated technical account resource.

Key Success Measures

• Customer Satisfaction ("CSAT").
• Effective escalation resolution.
• SLA compliance.
• Quality of Root Cause Analysis.
• Knowledge Base contributions.
• Technical leadership and mentoring.
• Resource readiness and operational effectiveness.

Must-Have / Top Skills:

Linux, VxWorks, RTOS, Embedded Linux, Wind River Linux, Cloud, OpenStack, Kubernetes, Helix Virtualization Platform (HVP), Wind River Cloud Platform (WRCP), Linux Kernel, Device Drivers, BSP, C/C , Python, TCP/IP, Virtualization, Containers, and Customer Technical Support.