Mower Technical Support in München

This role combines customer-facing technical support with hands-on product validation and testing responsibilities.

You will be the first technical contact for customers and service partners in Germany and Europe, helping resolve technical issues quickly and efficiently. At the same time, you will work closely with our R&D teams to test new products, identify product issues, and provide valuable market feedback from real-world usage scenarios.

This position is ideal for someone who enjoys troubleshooting, working with technology, and helping shape innovative robotic products.

Key Responsibilities:

Technical Support & Customer Service (50%)

• Provide technical support for robotic mower customers and service partners in Germany and Europe.
• Diagnose and resolve hardware, software, connectivity, and installation issues.
• Handle customer escalations and ensure timely issue resolution.
• Perform on-site troubleshooting when required.
• Create and maintain troubleshooting guides, FAQs, and technical documentation.
• Train distributors, dealers, and service partners on product installation and maintenance.
• Monitor product performance and identify recurring technical issues.
• Collaborate with customer service teams to improve overall customer satisfaction.

Product Validation & R&D Support (50%)

• Conduct product testing in real outdoor environments across European usage scenarios.
• Validate new product features, software releases, and hardware updates.
• Collect and document test results and user feedback.
• Reproduce and analyze field issues reported by customers.
• Work closely with engineering teams in China to support root-cause analysis and corrective actions.
• Provide recommendations for product improvement based on customer insights and testing results.
• Support certification and compliance-related testing activities when necessary.

Qualifications Required:

• Bachelor's degree or technical education in:
• Mechanical Engineering
• Electrical Engineering
• Mechatronics
• Robotics
• Computer Science
• Related technical disciplines
• 2+ years of experience in:
• Technical Support
• Product Testing
• Robotics or Consumer Electronics
• Strong troubleshooting and problem-solving skills.
• Hands-on experience working with hardware products.
• Ability to read technical documentation and communicate technical issues clearly.
• Fluent German and English (written and spoken).
• Valid driver's license and willingness to travel within Germany.

Preferred:

• Experience with robotics, autonomous systems, IoT, smart home devices, or outdoor power equipment.
• Familiarity with software testing and bug reporting tools.
• Experience working with international engineering teams.
• Understanding of wireless technologies such as Wi-Fi, Bluetooth, GNSS, or RTK systems.
• Experience supporting dealers or distributor networks.

What We Offer:

• Opportunity to join a fast-growing robotics company entering the European market.
• Direct impact on product quality and customer experience.
• International working environment.
• Professional growth opportunities within a rapidly expanding business.
• Flexible working style with a mix of field, office, and home-based work.

Reporting Line:

Reports to: European Service Manager / Global Product Support Director

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