Sales & Training Supervisor, Travel Retail EMEA

pKanebo Cosmetics (Europe) Ltd., based in Zurich, is the European headquarters of Kanebo, a renowned international cosmetics company within the Kao Group ( As part of Kao’s Health and Beauty Care business, we work closely with our headquarters in Tokyo to develop and grow the prestigious bSENSAI /b brand across the EMEA region. /ppGuided by Kao’s philosophy, "Kirei - Making Life Beautiful," SENSAI has established itself as a leading skincare and makeup brand in Europe. With more than 40 years of expertise, we are dedicated to delivering a unique beauty experience inspired by Japanese culture, leaving skin feeling as smooth as silk. /ppKanebo Cosmetics (Europe) Ltd., based in Zurich, is the European headquarters of Kanebo, a renowned international cosmetics company within the Kao Group ( As part of Kao’s Health and Beauty Care business, we work closely with our headquarters in Tokyo to develop and grow the prestigious bSENSAI /b brand across the EMEA region. /ppGuided by Kao’s philosophy, "Kirei - Making Life Beautiful," SENSAI has established itself as a leading skincare and makeup brand in Europe. With more than 40 years of expertise, we are dedicated to delivering a unique beauty experience inspired by Japanese culture, leaving skin feeling as smooth as silk. /ph3Role Summary /h3pWe are looking for a sales-oriented and high-energy trainer/coach to join our team in Zürich. This role combines responsibility for boosting sales performance, coaching SENSAI advisors and Beauty Consultants (generic staff), and ensuring excellent retail execution, including visual merchandising and stock checks and advice. /ppThe main priority of this position is field sales supervision. Coaching/training and retail excellence are keys secondary responsibilities. /ppTravels will be an important part of the position (60% to 70%) to meet our advisors on the field. /ph3Key Responsibilities /h3h31) Sales supervision (Primary Focus) /h3ulliSupport achievement of Travel Retail sales targets through structured follow-up and on-the-floor coaching. /liliMonitor performance and execute improvement actions to increase sell out results. /liliDrive counter performance by coaching SENSAI advisors and Beauty Consultants on cross-selling/link-selling techniques, service standards, and customer engagement. /li /ulh32) Training, Coaching Knowledge Checks (Secondary Focus) /h3ulliTrain our SENSAI advisors and Beauty Consultants (generic staff) on product knowledge (demonstration, storytelling, Japanese cosmetics rituals, customer profiling, closing techniques). /liliMotivate our own advisors and generic consultants thanks to a comprehensive program created and managed by the Sales Training Supervisor. /liliPlan, organize, and deliver online and physical training sessions and meetings. /liliConduct frequent knowledge questionnaires and verify after trainings, identify learning gapsand support follow-up coaching. /liliEnsure training actions materialise in growing sales. /li /ulh33) Visual Merchandising (VM) Checks Advice /h3ulliPerform regular visual merchandising checks(for example, planograms) across airports and ferries. /liliEnsure counters/shops align with brand standards (new launches, layout, presentation, testers, offers, signage, hygiene, cleanliness). /liliProvide practical, actionable advice to Beauty Consultants to improve VM and increase conversion. /li /ulh34) Reporting Administration /h3ulliTrack training completion, questionnaire results, action plans, and follow-up activities. /liliStock management reporting out of stocks (saleable items and testers). /liliPrepare reporting and presentations using Microsoft Excel and Microsoft PowerPoint. /liliUse Microsoft tools to support smooth communication and documentation. /li /ulh35) Team Coordination /h3ulliLiaise with sales and trade marketing teams on material needs. /liliCollaborate with internal stakeholders to align training topics and organiseyearly seminars according to brand priorities and performance needs. /liliSuccess will be measured regularly. /li /ulh3Profile / Requirements /h3h3Languages /h3ulliFluent English (spoken and written). /liliIn addition, fluency in at least one Northern/Western European language is a strongadvantage. /li /ulh3Sales Orientation /h3ulliProven experience in luxury beauty retail or cosmetics sales. /liliStrong understanding of sales drivers: conversion, add-on sales, upselling, and customer journey. /liliStrong motivation to reach targets and improve performance. /li /ulh3Training Coaching /h3ulliExperience training and coaching retail beauty teams or equivalent roles. /liliStrong communication skills and ability to motivate and develop Beauty Consultants. /liliAbility to assess performance and coach with clarity and regular follow-ups. /li /ulh3Visual Merchandising /h3ulliExperience conducting VM checks and correcting gaps according to brand standards. /liliStrong attention to detail and ability to translate VM requirements into clear actions. /li /ulh3Microsoft Skills /h3pStrong knowledge of Microsoft Office, with emphasis on: /pulliExcel (reporting, trackers, data review) /liliPowerPoint (training decks and presentations) /li /ulh3Location Travel /h3ulliBased in Zürich. /liliFrequent travel (approximately 60-70%)throughout the EMEA region. /liliFlexibility regarding travel schedules, including occasional early morning, evening, and weekend travel, isrequired. /li /ulh3Success Measures /h3ulliSales improvement (conversions, target achievements and sell-out-growth). /liliTraining effectiveness (questionnaire results, knowledge controls, completion rates, and on-counter performance improvements). /liliSecure VM compliance. /liliQuality and timeliness of reporting, questionnaires, and follow-up actions. /liliPositive feedback from Beauty Consultants and visible improvements in attitude and selling behaviors. /li /ulpWe offer an international environment with a friendly and collaborative atmosphere, where people come first and open, interactive communication is highly valued. To support a healthy work-life balance, we provide a hybrid working model that allows you to work both from home and from the office, as well as flexible working hours. /p #J-18808-Ljbffr